Job Description

CAREER OPPORTUNITYSantam Technology Services (STS) has a career opportunity for a senior role of IT Systems Analyst in the Santam Technology Services (STS) department based in the Western Cape or Gauteng.KEY RESPONSIBILITIESAnalysing current IT systems and processe

• Analyse and assess key measures (KPI/KPA) within the organization's IT systems.
• Conduct system audits and performance evaluations
• Map out existing workflows and data flows
• Identify bottlenecks and inefficiencies in current systems
• Assess hardware and software capabilities

Identifying areas for improvement and optimization

• Ensure the proper configuration and maintenance of technologies to maximize effectiveness.
• Propose solutions to enhance system efficiency
• Recommend upgrades or replacements for outdated technologies
• Suggest process improvements to streamline operations
• Analyse cost-benefit ratios for potential improvements

Gathering and documenting user

• Conduct interviews with stakeholders and end-users
• Facilitate workshops to capture business needs
• Create detailed requirement specifications
• Prioritize requirements based on business impact and feasibility

Designing and implementing new systems or

• Develop system architecture and design documents
• Create flowcharts and diagrams to illustrate system design
• Collaborate with developers to ensure proper implementation
• Oversee system testing and quality assurance processes

Conducting feasibility studies for IT projects

• Evaluate technical feasibility of proposed solutions
• Assess financial viability and return on investment
• Analyze potential risks and mitigation strategies
• Prepare reports and presentations for management decision-making

Collaborating with developers, engineers, and other IT staff

• Participate in cross-functional team meetings
• Communicate technical requirements to development teams
• Coordinate with network administrators on infrastructure needs
• Liaise between IT department and other business units

Providing technical support and troubleshooting

• Respond to user-reported issues and system errors
• Diagnose complex technical problems
• Develop and implement solutions or workarounds
• Escalate issues to appropriate teams when necessary

Creating and maintaining system documentation

• Write user manuals and standard operating procedures
• Develop and update technical specifications
• Maintain system diagrams and architectural documentation
• Create and manage knowledge base articles

Ensuring data integrity and security

• Implement data validation and quality control measures
• Collaborate with security teams to enforce data protection policies
• Conduct regular security audits of systems
• Ensure compliance with data privacy regulations

Conducting user training on new systems or features

• Develop training materials and user guides
• Deliver hands-on training sessions to end-users
• Create e-learning modules for self-paced training
• Gather feedback to improve training effectiveness

QUALIFICATIONS AND EXPERIENCE

• Bachelor's degree in Information Systems, Computer Science, or a related technical field.
• Relevant industry certifications such as ITIL, PMP, CISSP, or CISM are highly valuable.
• 3-5 years of experience as an IT systems analyst or in a similar role.
• Development background with some experience in information security is preferred.
• Experience with requirements gathering, system design, and implementation.

COMPETENCIES

• Building and maintaining relationships.
• Teamwork and ability to function independently.
• Facilitation Skills.
• Adaptability.
• Attention to detail.
• Planning, organising, dissection and analysis.
• Ability to work independently.
• Interpersonal savvy.
• Decision quality.
• Plans and aligns.
• Optimises work processes.
• Being resilient.
• Collaborates.
• Cultivates innovation.
• Customer focus.
• Drives results.
• Curiosity and Open-Mindedness
• Reporting and Administration

ADDITIONAL COMPETENCIES AND SKILLS

• Honesty, integrity, and respect.
• Positive, enthusiastic, can-do attitude.
• Ability to co-operate and thrive both within an independent and team environment.
• Reporting and Administration.
• Business Requirements Definition.
• Compliance Monitoring.
• Emerging Technologies.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a team.

ABOUT THE COMPANYSantam is the leading short-term insurer in South Africa. Along with its subsidiaries, the business transacts all classes of short-term insurance. Santam is a large, diversified, and transforming company and our success is rooted in our passion for our clients. Everything we do is centered on our delivery of Insurance Good and Proper

Santam