Job Description

Responsible for daily management of the Vici-dial and or Stats view system, including but not limited to list management, creating and tracking adherence metrics, planning and scheduling of short and long-term staffing in the call center. Managing campaigns on the dialler respectively to the dialler levels, campaign rules, hooper leads and data. Consistently liaise with the campaign management on a daily basis adhere and understand campaigns within the business. You must have a strong personality and experience managing call center technology and in workforce management, ability to think outside the box is crucial. Must be a team player with strong interpersonal skills.

Create dialing strategies and campaigns in line with company strategy. Liaise with the technical support team regarding dialer irregularities and maintain a high level of customer service. Implement, control and evaluate calling strategies on the predictive dialer. Campaign monitoring and troubleshooting. Ensure compliance is continuously followed by communicating with all supervisors and managers. Provide ad-hoc duties to the dialer contact Centre environment as delegated by management. Reporting and analysis on dialer performance.

Analyzing reports by interpreting results and by making additional recommendations to increase dialer performance. Manage relationships and expectations with various campaign managers. Debrief and review campaigns from a dialler perspective. On-the-job training will be provided. Dialer processes are to be provided when required at all levels within the call centre.

Job Type: Full-time

Pay: R7500,00 - R8000,00 per month

Work Location: In person

Application Deadline: 2025/03/25
Expected Start Date: 2025/04/01