Job Description

Who we are?Sanlam Personal Loans (SPL) was established 23 years ago and is now part of a newly established Fintech business within the Sanlam Group on a mission to democratize financial advice and solutions for everyone across the African continent. We exist to pioneer inclusive financial confidence helping people build strong foundations to bridge the gap in generational wealth. Our culture is that of agility and constant deployment, we believe in learning fast and learning forward. Our aim is to provide a work environment where knowledge workers can accelerate the development of their ideas and bring innovation to market; at the same time provide a compelling career and development proposition that will enable them to realize their dreams.What will you do?This role reports to Business Optimization Team Leader who which play a pivotal role in ensuring the smooth running of the business day to day by implementing effective Dialing strategies and Work Force Management. Further details below.What will make you successful in this role?Excellent communication skills, both written and verbal.
Comfortable with ambiguity in a fluid organization.
A natural skill to engage with people
A high level of attention to detail with excellent organizational skills.
Passionate and enthusiastic about excellence and attention to detail.
Managing projects with multiple stakeholders
Being aligned to business values, Care, Collaboration, Innovation and Integrity
Being a Team player to ensure excellent results from the departmentRoles and ResponsibilitiesBuilding and maintenance of Dialer Campaigns
Effective Reporting on key Dialer metrics
Loading of Dialer Campaigns and tracking level of effectiveness
Automation of performance dashboards in collaboration with BI,
Implementing as well as recommending various Dialer strategies
Knowledge sharing and gaining across Dialer and Work Force ManagementKnowledge and SkillsStrong knowledge of financial services.
Dialer Campaign Management
Understanding of Loans Acquisition and Collections
Stakeholder engagement
MS Office, particularly Excel (advanced user)
SQLQualification and ExperienceMatric
Post-Matric qualifications (Preferred)
Advanced Excel UserBuild a successful career with usWe're all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.Core CompetenciesCultivates innovation - Contributing independentlyCustomer focus - Contributing independentlyDrives results - Contributing independentlyCollaborates - Contributing independentlyBeing resilient - Contributing independentlyTurnaround timeThe shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.Our commitment to transformationThe Sanlam Group is committed to transformation and embracing diversity and our employment equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.

Sanlam