Job Description

About UsSince the invention of the truck over 125 years ago, Daimler Truck AG has been a pioneer in the commercial vehicle sector and is today one of the world's largest commercial vehicle manufacturers. Established in South Africa over 60 years ago, Daimler Truck Southern Africa Ltd together with its subsidiaries Daimler Truck Financial Services South Africa (Pty) Ltd and Sandown Motor Holdings (Pty) Ltd provides an optimal experience for our esteemed customers based on a comprehensive products and services portfolio. The Group's success is based on its leading brands inclusive of Mercedes-Benz Trucks, Mercedes-Benz Buses, and FUSO Trucks in addition to offering parts and services for Freightliner and Western Star Trucks. Its product range is backed by its market-leading value-added services in Fleetboard, TruckStore, TruckTraining, and Financial Services. With a Southern African footprint that includes South Africa, Namibia, Lesotho, Botswana, Eswatini, Malawi, Mozambique, Zimbabwe, and Zambia, the company is headquartered in Pretoria, the capital city of South Africa, and all its products are assembled locally in its East London production plant.Job OverviewTo ensure performance optimisation in the Technical and Non-Technical Divisions of the DTSA Dealer Network, through the provision of legislatively aligned training interventions and assessments. The latter must be supported by Organisational Development Interventions, Performance Consulting and Collaborative Relationships with all stakeholders, whilst ensuring compliance to the Company's Integrity & Anti Bribery Codes, Conflict of Interest Policy & SHERQ (Safety, Health, Environment and Quality) requirements, Delegation of Authority and organisational processes.Main Job Activities:Workshop Productivity:

• Responsible for attaining DTSA servicing times

• Responsible for indicating possible future vehicle faults and servicing requirements

• Responsible for noting and reporting on all components, material and consumables

• Responsible for interpreting and implementing technical skill

• Responsible for the testing of vehicles

• Needs to seek technician support and advice in any difficulty experienced in carrying out of requested repairs

• Responsible for communicating on an ongoing basis to relevant team members on any changes in completion time, additional services needed ensuring customers satisfaction is not compromised

• Responsible for the achievement of labour sales targets, workshop efficiency targets and daily volume targets

Customer Service:

• Analyze accurately customers' needs and action accordingly

• Maintain a fix right first time policy by ensuring quality workmanship

• Ensure vehicles are thoroughly examined and report in writing on general condition with emphasis on customers safety

• Establish authorization for extra work

• Ensure all work carried out to safety standards

• Ensure maximum use of servicing knowledge and skill to achieve effective and safe service

• Communicate on an ongoing basis to relevant team members on any changes in completion time, additional services needed ensuring customers satisfaction is not compromised

• Protect customers vehicles with covers and dust sheets and safeguard their contents

• Improve and maintain customer service index percentages to agreed standards

• Monitor come backs - feedback from quality controller/foreman and customer satisfaction reports

Cost Control:

• Ensure all hours and material usage are accurately recorded

• Ensure that utmost care is taken avoiding any damage to vehicles and components during service or repair

• Minimize wastage of all materials, oils and fluids

Product Knowledge and training:

• Attend all training identified by management to ensure a high product knowledge skill level

• Maintain and develop the skill level on all DTSA diagnostic equipment

• Accept responsibility for the transfer of skills to apprentices/learners by teaching, mentoring, coaching to ensure learning outcomes are achieved

About UsSince the invention of the truck over 125 years ago, Daimler Truck AG has been a pioneer in the commercial vehicle sector and is today one of the world's largest commercial vehicle manufacturers. Established in South Africa over 60 years ago, Daimler Truck Southern Africa Ltd together with its subsidiaries Daimler Truck Financial Services South Africa (Pty) Ltd and Sandown Motor Holdings (Pty) Ltd provides an optimal experience for our esteemed customers based on a comprehensive products and services portfolio. The Group's success is based on its leading brands inclusive of Mercedes-Benz Trucks, Mercedes-Benz Buses, and FUSO Trucks in addition to offering parts and services for Freightliner and Western Star Trucks. Its product range is backed by its market-leading value-added services in Fleetboard, TruckStore, TruckTraining, and Financial Services. With a Southern African footprint that includes South Africa, Namibia, Lesotho, Botswana, Eswatini, Malawi, Mozambique, Zimbabwe, and Zambia, the company is headquartered in Pretoria, the capital city of South Africa, and all its products are assembled locally in its East London production plant.Job OverviewTo ensure performance optimisation in the Technical and Non-Technical Divisions of the DTSA Dealer Network, through the provision of legislatively aligned training interventions and assessments. The latter must be supported by Organisational Development Interventions, Performance Consulting and Collaborative Relationships with all stakeholders, whilst ensuring compliance to the Company's Integrity & Anti Bribery Codes, Conflict of Interest Policy & SHERQ (Safety, Health, Environment and Quality) requirements, Delegation of Authority and organisational processes.Main Job Activities:Workshop Productivity:

• Responsible for attaining DTSA servicing times

• Responsible for indicating possible future vehicle faults and servicing requirements

• Responsible for noting and reporting on all components, material and consumables

• Responsible for interpreting and implementing technical skill

• Responsible for the testing of vehicles

• Needs to seek technician support and advice in any difficulty experienced in carrying out of requested repairs

• Responsible for communicating on an ongoing basis to relevant team members on any changes in completion time, additional services needed ensuring customers satisfaction is not compromised

• Responsible for the achievement of labour sales targets, workshop efficiency targets and daily volume targets

Customer Service:

• Analyze accurately customers' needs and action accordingly

• Maintain a fix right first time policy by ensuring quality workmanship

• Ensure vehicles are thoroughly examined and report in writing on general condition with emphasis on customers safety

• Establish authorization for extra work

• Ensure all work carried out to safety standards

• Ensure maximum use of servicing knowledge and skill to achieve effective and safe service

• Communicate on an ongoing basis to relevant team members on any changes in completion time, additional services needed ensuring customers satisfaction is not compromised

• Protect customers vehicles with covers and dust sheets and safeguard their contents

• Improve and maintain customer service index percentages to agreed standards

• Monitor come backs - feedback from quality controller/foreman and customer satisfaction reports

Cost Control:

• Ensure all hours and material usage are accurately recorded

• Ensure that utmost care is taken avoiding any damage to vehicles and components during service or repair

• Minimize wastage of all materials, oils and fluids

Product Knowledge and training:

• Attend all training identified by management to ensure a high product knowledge skill level

• Maintain and develop the skill level on all DTSA diagnostic equipment

• Accept responsibility for the transfer of skills to apprentices/learners by teaching, mentoring, coaching to ensure learning outcomes are achieved

• Minimum Grade 12

• Computer Literacy

• Trade certificate: Diesel Mechanic

• Valid driver's licence code 14 with PDP

• Mercedes-Benz experience highly preferable

Skills & personal attributes:

• Integrity

• Team Work

• Follow through skills

• Self-driven and resilient

• Ability to cope with pressure

• Interpersonal skills (emotional maturity / cross functional collaboration)

Other important Information:Daimler Truck Southern Africa is proud to be an equal opportunity employer. All qualified applicants will be considered; however, the following will apply:

• Foreign nationals must qualify for a work visa/permit as per the provisions of the Immigration Act 13, 2002.
• Employment Equity Plan in terms of the Employment Equity Act, No 58, 1998. Code of good practice on the employment of people with disabilities.

#YOUMAKEUS #MAKEYOURMOVE apply now and become part of us!

• Minimum Grade 12

• Computer Literacy

• Trade certificate: Diesel Mechanic

• Valid driver's licence code 14 with PDP

• Mercedes-Benz experience highly preferable

Skills & personal attributes:

• Integrity

• Team Work

• Follow through skills

• Self-driven and resilient

• Ability to cope with pressure

• Interpersonal skills (emotional maturity / cross functional collaboration)

Other important Information:Daimler Truck Southern Africa is proud to be an equal opportunity employer. All qualified applicants will be considered; however, the following will apply:

• Foreign nationals must qualify for a work visa/permit as per the provisions of the Immigration Act 13, 2002.
• Employment Equity Plan in terms of the Employment Equity Act, No 58, 1998. Code of good practice on the employment of people with disabilities.

#YOUMAKEUS #MAKEYOURMOVE apply now and become part of us!At Daimler Truck, we promote diversity and foster an inclusive corporate culture. We value the individual strengths of our employees, as these lead to the best team performance and thus to the success of our company. Inclusion and Equal opportunities are important to us - regardless of where you come from and who you are. We look forward to receiving applications from people of all cultures and genders, parents, people with disabilities and people from the LGBTIQ+ community.At Daimler Truck, we promote diversity and foster an inclusive corporate culture. We value the individual strengths of our employees, as these lead to the best team performance and thus to the success of our company. Inclusion and Equal opportunities are important to us - regardless of where you come from and who you are. We look forward to receiving applications from people of all cultures and genders, parents, people with disabilities and people from the LGBTIQ+ community.Job number: 2175Publication period: 02/06/2025 - 02/17/2025Location: CenturionOrganization: Daimler Truck Southern Africa LtdJob Category: ProductionWorking hours: Full time (part time possible)

Daimler Truck