Head of Digital AdvisoryPrimary Purpose of the Job
The Practise Lead will drive and implement strategy, revenue generation and business growth for the Digital Advisory
Focus on the management and delivery of client engagements, as well as sales and practice development
The Practise Lead will focus on working with our leading clients and their executive teams to design and define innovative business solutions to respond to disruption, design the journey to transition from the current to the future business and establish transformation programs, products and services that drive growth and deliver long term value. You will collaborate with partners across the firm and across geographies to ensure a holistic and cross-functional, transformative approach
Main Duties and Responsibilities Sets Strategy and drives delivery excellence for technology solutions
Ability to lead client through end-to-end design and delivery of forward looking, holistic, and business-aligned Technology solutions
Owns end-to-end delivery of enterprise-level technology and Technology programs, including requirements, supporting strategies and architectures, and appropriately manages and mitigates risks across the program
Understanding the interlinks between the sub-offerings at a technical level in order to enhance market presence
Adopts a holistic view when recommending solutions, leveraging leading practices to align technology solutions with business strategy and specific industry issues
Anticipates risks, opportunities, and broader organizational implications of proposed recommendations, and proactively define mitigating solutions
Leads stakeholders in building executive-level support and organizational buy-in to help enable and sustain the proposed programs
Builds a brand within a chosen domain and industry and is regarded internally and externally as a subject matter expert
Stays current on market trends and regulations, and anticipates risk / opportunities; advises client accordingly
Sales and Business Development
Identify and engage with potential customers and business partners through direct meetings while leveraging existing relationships and building new relationships with strategic partners and individuals
Support analysis and targeting of sales efforts through customer segmentation and profiling
Grow our current client footprint by actively hunting new clients and opportunities
Represent CLIENT/xe2x80x99S in various forums (e.g., conferences, symposiums, customer visits) and impart detailed information about CLIENT/xe2x80x99Sxe2x80x99s technology and digital capabilities.
Lead the creation of new-business proposals and presentations that create and nurture opportunities and partnerships and showcases CLIENT/xe2x80x99Sxe2x80x99s value proposition.
Preparing all documentation required for requests for proposals (RFPs).
Use CLIENT/xe2x80x99S and industry data to identify trends and customer needs, and to build and secure a sales pipeline focused on meeting short/medium/long term domain targets
Developing solution strategies
Support marketing stakeholders in the coordination and implementation of marketing strategies
Business Case Development
Provide input into the product vision and roadmap for Digital Advisory by aligning to CLIENT/xe2x80x99Sxe2x80x99s overall company strategy, commercial business unit requirements and key opportunities
Communicate vision and roadmap to stakeholders to ensure buy in, support and clarity on direction and execution
Collaborate with key business stakeholders to define requirements and establish priorities for the product team based on business objectives and strategy
Optimize and continuously improve the experience and the value derived from of the products, journeys and services delivered by the product team through ongoing analysis of customer feedback, user / journey analytics and innovation
Product Development Oversight
Participate in the conceptual solution design process to make recommendations to create and enhance solutions that are innovative, scalable, and sustainable and solve complex business problems.
Participate in User Acceptance testing and guide users to ensure that the designed solution ultimately meets business requirements.
Participate in the success/acceptance criteria definition using scenario testing and test cases to ensure that testing covers all aspects of the business specification.
Validate the functionality of all technical solutions in line with business requirements on completion of development to ensure that business requirements are met in the implemented solutions.
Quality Management
Ensure that projects are delivered within the agreed timelines and in accordance with agreed quality standards and comply with the CLIENT/xe2x80x99S solutions policy, data protection policy and Information security policies.
Consider and recommend enhancements for project performance and processes and initiate remedial action where defects are evident
Stakeholder Management
Manage relationships with external clients and ensure we grow successful relationships that yield profitable accounts
Be an active member of the CLIENT/xe2x80x99S digital and technology sounding board, contribute digital transformation ideas that are scalable to be deployed to the existing CLIENT/xe2x80x99S client base and the rest of Africa
Report to CLIENT/xe2x80x99S Advisory leadership monthly on the Digital Advisory teamxe2x80x99s performance, status of projects and innovation
Engage with audit teams and gather and interpret any requirements that they may have based on a pain points experienced on their audits that can be digitized.
Provide insights on any new technologies that may launch via communication with teams directly or through Marketing channels
Act as a liaison between key stakeholders such as audit technical and the quality enablement team to ensure that digital and technology solutions that are being developed makes business sense and will either save our teams time
Budget Management
Prepare forecasts and budget for the Digital Advisory business unit
Manage and optimize the budget, ensuring all expenditure is in line with the agreed budgets for the Digital Advisory business.
Manage own client account/s within approved budget and profitability targets
Guide and assist other managers on how to manage their client accounts with regards to approved budget
Qualifications, Recognition of Prior Learning, Work Experience, and Knowledge
Qualifications/Recognition of Prior Learning equivalent
Honours degree in information technology, information systems, computer science or related fields.
Certifications and continuing education preferred.
Work Experience
Minimum 10 yearsxe2x80x99 experience working in IT
Minimum 8 yearsxe2x80x99 experience overseeing IT teams and technology implementations.
Knowledge
Sound understanding of computer systems, networks, security, telecommunications, databases and storage systems.
Competencies: Technical & Behavioural
Behavioural Competencies
Good analytical and problem-solving skills
Ability to lead teams
Excellent oral and written communication skills
Excellent planning and organisational ability
Attention to detail
Relationships and Collaboration
Exceptional Client Service
Business Growth
Engaging people
Leadership
Quality, Risk management and Operational performance