Job Description

Head of Digital AdvisoryPrimary Purpose of the Job

• The Practise Lead will drive and implement strategy, revenue generation and business growth for the Digital Advisory
• Focus on the management and delivery of client engagements, as well as sales and practice development
• The Practise Lead will focus on working with our leading clients and their executive teams to design and define innovative business solutions to respond to disruption, design the journey to transition from the current to the future business and establish transformation programs, products and services that drive growth and deliver long term value. You will collaborate with partners across the firm and across geographies to ensure a holistic and cross-functional, transformative approach

Main Duties and Responsibilities
Sets Strategy and drives delivery excellence for technology solutions

• Ability to lead client through end-to-end design and delivery of forward looking, holistic, and business-aligned Technology solutions
• Owns end-to-end delivery of enterprise-level technology and Technology programs, including requirements, supporting strategies and architectures, and appropriately manages and mitigates risks across the program
• Understanding the interlinks between the sub-offerings at a technical level in order to enhance market presence
• Adopts a holistic view when recommending solutions, leveraging leading practices to align technology solutions with business strategy and specific industry issues
• Anticipates risks, opportunities, and broader organizational implications of proposed recommendations, and proactively define mitigating solutions
• Leads stakeholders in building executive-level support and organizational buy-in to help enable and sustain the proposed programs
• Builds a brand within a chosen domain and industry and is regarded internally and externally as a subject matter expert
• Stays current on market trends and regulations, and anticipates risk / opportunities; advises client accordingly

Sales and Business Development

• Identify and engage with potential customers and business partners through direct meetings while leveraging existing relationships and building new relationships with strategic partners and individuals
• Support analysis and targeting of sales efforts through customer segmentation and profiling
• Grow our current client footprint by actively hunting new clients and opportunities
• Represent CLIENT/S in various forums (e.g., conferences, symposiums, customer visits) and impart detailed information about CLIENT/Ss technology and digital capabilities.
• Lead the creation of new-business proposals and presentations that create and nurture opportunities and partnerships and showcases CLIENT/Ss value proposition.
• Preparing all documentation required for requests for proposals (RFPs).
• Use CLIENT/S and industry data to identify trends and customer needs, and to build and secure a sales pipeline focused on meeting short/medium/long term domain targets
• Developing solution strategies
• Support marketing stakeholders in the coordination and implementation of marketing strategies

Business Case Development

• Provide input into the product vision and roadmap for Digital Advisory by aligning to CLIENT/Ss overall company strategy, commercial business unit requirements and key opportunities
• Communicate vision and roadmap to stakeholders to ensure buy in, support and clarity on direction and execution
• Collaborate with key business stakeholders to define requirements and establish priorities for the product team based on business objectives and strategy
• Optimize and continuously improve the experience and the value derived from of the products, journeys and services delivered by the product team through ongoing analysis of customer feedback, user / journey analytics and innovation

Product Development Oversight

• Participate in the conceptual solution design process to make recommendations to create and enhance solutions that are innovative, scalable, and sustainable and solve complex business problems.
• Participate in User Acceptance testing and guide users to ensure that the designed solution ultimately meets business requirements.
• Participate in the success/acceptance criteria definition using scenario testing and test cases to ensure that testing covers all aspects of the business specification.
• Validate the functionality of all technical solutions in line with business requirements on completion of development to ensure that business requirements are met in the implemented solutions.

Quality Management

• Ensure that projects are delivered within the agreed timelines and in accordance with agreed quality standards and comply with the CLIENT/S solutions policy, data protection policy and Information security policies.
• Consider and recommend enhancements for project performance and processes and initiate remedial action where defects are evident

Stakeholder Management

• Manage relationships with external clients and ensure we grow successful relationships that yield profitable accounts
• Be an active member of the CLIENT/S digital and technology sounding board, contribute digital transformation ideas that are scalable to be deployed to the existing CLIENT/S client base and the rest of Africa
• Report to CLIENT/S Advisory leadership monthly on the Digital Advisory teams performance, status of projects and innovation
• Engage with audit teams and gather and interpret any requirements that they may have based on a pain points experienced on their audits that can be digitized.
• Provide insights on any new technologies that may launch via communication with teams directly or through Marketing channels
• Act as a liaison between key stakeholders such as audit technical and the quality enablement team to ensure that digital and technology solutions that are being developed makes business sense and will either save our teams time

Budget Management

• Prepare forecasts and budget for the Digital Advisory business unit
• Manage and optimize the budget, ensuring all expenditure is in line with the agreed budgets for the Digital Advisory business.
• Manage own client account/s within approved budget and profitability targets
• Guide and assist other managers on how to manage their client accounts with regards to approved budget

Qualifications, Recognition of Prior Learning, Work Experience, and Knowledge

• Qualifications/Recognition of Prior Learning equivalent
• Honours degree in information technology, information systems, computer science or related fields.
• Certifications and continuing education preferred.

Work Experience

• Minimum 10 years experience working in IT
• Minimum 8 years experience overseeing IT teams and technology implementations.
• Knowledge
• Sound understanding of computer systems, networks, security, telecommunications, databases and storage systems.

Competencies: Technical & Behavioural

• Behavioural Competencies
• Good analytical and problem-solving skills
• Ability to lead teams
• Excellent oral and written communication skills
• Excellent planning and organisational ability
• Attention to detail
• Relationships and Collaboration
• Exceptional Client Service
• Business Growth
• Engaging people
• Leadership
• Quality, Risk management and Operational performance

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