Job Description

CORE PURPOSE OF THE JOBTo offer support to the digital team in ensuring the co-ordination & delivery of all key platform & campaign performance measures & indicators on time and in full.PRINCIPLE DELIVERABLESCampaign Operations & Digital Execution

• Planning campaigns across all technologies for seamless execution.
• Creating & ideating digital campaigns for clients with digital team.
• To offer support to the digital team with respect to all business unit platforms and technology to do with campaign execution requirements.
• Responsible for all campaign execution & set up.
• Delivering user journeys & workflows for all campaigns.
• Work with 3rd party suppliers for all campaign deliverables.
• Manage & traffic workflow of campaigns from start to completion (design to implementation).
• Support on platforms, including testing and working with 3rd party support teams to get the campaign job done.
• Reporting on all campaigns.

Campaign Execution

• Ensure briefing process to creative is streamline, digital, accessible and accurate.
• Assist the digital team with all digital campaign & client initiatives to ensure seamless consumer engagement, client brand consistency and a positive customer experience across all digital platforms.
• In conjunction with the Digital Designer & implementation co-ordinator, deliver campaign & content assets that are accurate, timely, high-quality and conforms to the group and digital business unit style.
• Deliver client campaigns that drive revenue-driven results. Show the results.
• Identify opportunities to increase the scale across digital services to maximise revenue and profitably. Constantly look for improvements.

Maintaining Customer/Client Relationships

• Develop and manage relationships with various internal & external stakeholders.
• Maintain proper communication channels within the organisation working with the Digital Account Executives, Digital Projects, Technical and Implementation to ensure seamless campaign operations & executions.

Project Management

• Work closely with key stakeholders in different internal and client campaign projects to meet overall project deliverables on time and within budget.
• Build project plans with internal stakeholders for client projects.
• Assist the Digital Project Manager to see projects from start to finish and close out on all projects.

COMPETENCIES REQUIREDKnowledge/Experience

• BA/BCom tertiary degree or equivalent and in relevant field.

• 2 to 3 years hands on experience in digital marketing & campaign management.

• Basic technical knowledge of HTML and web publishing.

• Knowledge of Search Engine Optimization, web traffic metrics & Google Analytics.

• Experience with WordPress, Google analytics, and all social media channels.

• Project management skills.

• Power Point /KeyNote skills.

• Experience with user journey mapping tools and workflow management & configuration.

Skills & Behaviour

• Ability to analyse and present content and digital performance

• Accurate editorial mindset

• Personal drive & delivery

• Judgment and decision making

• Customer centricity

• Commercial thinking

• Work well and smart under pressure

• Profit driven

• Technology literate and digitally savvy

• Strong design skills

• Excellent writing skills in English

Competencies

• "Can do" attitude
• Critical thinking and problem solving skills
• Communication skills
• Stress tolerance
• Negotiation and presentation skills
• Delegation
• Conflict management
• Adaptability
• Analytical skills
• Results and goal orientated
• Ethical

• Attention to detail
• Good organizational and time-management skills

Working Environment:The candidate will work in an open plan office environment. The candidate will interact on a front-line basis with other employees in the department and as well as with the client.Monday to Friday 08h00 - 17h00.KPIs Performance Criteria:(Platform and Process Driven) * Platforms include: SmartPack, SmartPOS, uWINa, InfoBip.

• Process Platforms: Jira (incl. Support & Service Desk), Google Analytics & PowerBI.

Stakeholders: Management, Digital Solutions employees, 3rd parties.

• Campaign Execution: Ability to seamlessly execute campaigns from brief to completion.

• Value Add to processes: Briefing, trafficking workflow & overall team communication

• On-time delivery:

• Fixed time campaign projects

• Process improvements across all platforms (ways of working).

• Relationships and communication: Internal & External.

Internal relationships & communication to be motivating & positive at all times!External relationships & communication to be factual, clear and effective.

• Risk management: Ensure risk mitigation on all campaign initiatives.

• Customer orientation & communication: communicate effectively to all clients.

• Ensure overall campaign effectiveness.

• Maximise revenue & profitability on all campaigns.

• Dynamic reporting.

NOTE: No can be all embracing. Associated duties which can be reasonably considered to be part of the described job, shall form part of the job responsibilities. In addition, in the event of an employee's job being temporarily discontinued, he/she may be allocated to other temporary duties provided these are in keeping with his/her status and experience.Salary is Cost to Company:

• Compulsory provident fund with Alexander Forbes, set at 15% of CTC.
• Medical aid is optional, but we are affiliated with Discovery medical aid.

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