Job Description

Line of Service Internal Firm ServicesIndustry/Sector Not ApplicableSpecialism IFS - Information Technology (IT)Management Level Manager & Summary This role will oversee a portfolio of change and comms for Africa Tech's efforts in driving adoption of new digital technologies across PwC Africa. This includes developing and executing targeted change plans, communications, and training programs by involving collaboration with business and digital technology teams to craft impactful messages and ensure seamless integration of changes into the business. The role focuses on fostering employee engagement and development by addressing concerns, articulating the benefits of change, and designing cohesive experiences that align with the firm's strategy and brand. Cross-functional collaboration and strategic alignment with stakeholders are critical to achieving successful implementation and adoption of digital innovations within the Africa firm.Key Responsibilities:

• Change Management and Communication Strategy: Manage a portfolio of change and comms for Africa Tech by creating and implementing change plans, communication strategies and supporting material / training plans tailored to different audiences and local needs across Africa. Attendance of portfolio Steercos, etc (e.g. AI Steerco).
• Brand Custodianship: Ensure all communications and materials align with the firm's brand specifications, maintaining consistency and professionalism.
• Stakeholder Engagement: Engage with project managers, product managers and xLoS stakeholders to gather input, develop relevant communications and training materials. Bring creative solutions to stakeholders to improve change management outcomes and foster a cohesive workplace experience for employees.
• Autonomous Decision-making: Exercise independent judgment within established frameworks to achieve objectives effectively e.g., ADKAR
• Data Analysis and Reporting: Track if comms is landing to the business, measure success of comms and determine how Africa Tech can ensure continuous improvement based on stats. Work with the Change and Comms Specialists and with Product Managers to report on adoption rates and monitor post-adoption rates for further change and comms planning.
• Technical Support and Guidance: Offer consulting / support to Africa Tech teams on the level of change and comms required for specific initiatives. This role may also support technology co-existence challenges e.g., Google and Microsoft and provide guidance on change deployment to teams. In addition, provide change management expertise and strategic guidance to senior leaders, assisting them in their roles as change sponsors.
• Digital Upskilling Initiatives: Support digital upskilling initiatives across Africa by working with L&D and contributing to the firm's Digital Accelerator Programme and Digital Academies. Stay close to LoS to determine their digital upskilling needs.
• Strategic Communications: Lead strategic communication efforts for the Digital Change and Comms Team, including newsletter publications and thought leadership articles.
• Provide services to business teams: Guide the creation and implementation of change plans that maximize employee engagement and adoption. Offer services to business teams by managing the human side of change, ensuring that employees are well-informed and prepared for new processes and technologies (through demands).
• Digital Accelerator Programme: Assist L&D with the Design Acceptance Phase and other areas if support is required.
• Change and Comms Budget: Ensure the portfolio of change and comms is costed and assessed. Work with Team Lead and budget team to include in Africa Techs budget.

Qualifications:

• Bachelor's / post-grad degree or diploma in a related field such as communications, business, psychology, or human resources
• Certifications in change management methodologies like Prosci or similar is advantageous
• A qualification / certification in learning / training / personnel development will be beneficial

Desired Skills and Experience:

• At least five years of combined experience in change and employee communication role(s)
• Experience in media will be advantageous to assist with content creation
• Passion for creating positive employee experiences
• Skills in project management and working under pressure to manage strict deadlines
• Excellent communication skills to convey complex information clearly to stakeholders
• Proficiency in communication tools and change management methodologies are essential i.e., ADKAR
• Basic knowledge of design tools for creating visually appealing content is beneficial
• Ability to learn and grow, especially in a dynamic field like technology
• Ability to translate technical jargon into business relatable messaging
• Ability to engage with, influence and support senior stakeholders

Financial:

• Compile costings for change initiatives, communicate and include in Africa Techs budget for where necessary

Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)Required SkillsOptional SkillsDesired Languages (If blank, desired languages not specified)Travel Requirements Up to 20%Available for Work Visa Sponsorship? NoGovernment Clearance Required? YesJob Posting End Date September 6, 2024

PwC