The purpose of the role is to optimise the delivery network, forecasting, project management, identifying and mitigating risks, and providing regular performance reports. The aim is to participate in the design of an effective and efficient delivery network, and to continuously drive change and improvements to maintain a high-quality service, exceeding customer expectation.
Role Description
Key Responsibilities
Delivery network design and optimisation
Forecasting customer demand
Collaborate with cross-functional teams
Conduct regular analysis of ecommerce trends and network performance
Collaborate with the ecommerce team to implement and optimize promotional campaigns, projects, and strategies
Work with supply chain stakeholders to optimize shipping and delivery processes
Develop and maintain key performance indicators (KPIs)
Ensure data accuracy and integrity
Network design and optimisation
Documenting network requirements/processes/specifications
Responsible for polygon consultation and design
Network rebalancing as and when required
Improving customer experience by optimizing existing polygons
Reviewing our delivery solution to identify efficiency opportunities
Reviewing customer buying behaviour to identify trading hour opportunities
Forecasting
Weekly, monthly, and peak demand capacity forecasting
Weekly review of the planned driver network to ensure it is aligned to the sales forecast by store
Weekly, monthly, and peak plan vs actual review
Working closely with the Supply Chain team to improve forecast accuracy
Calculate and inform buyers of specific campaign packaging requirements
Projects
Key Sixty60 operations stakeholder in new store roll outs
Key Sixty60 operations stakeholder in operational projects
Key Sixty60 operations point of contact for Marketing campaign support/rollout
Risk
Reviewing driver claims to identify handling concerns/theft
Review risk reports to ensure all high-risk areas are removed from network
Degree or Diploma in Business, Retail Management, eCommerce or related - (essential).
+4 years' experience in a similar role within the ecommerce retail operations environment - (essential).
2-3 years of experience in e-commerce logistics and coordination - (desired).
Strong understanding of e-commerce, network design, and optimization - (essential).
Experience with demand forecasting - (essential).
Proficiency in MS Office 365 including strong Excel skills - (essential).
Understanding of data analysis and visualization tools, such as Excel, PowerBI, and Tableau - (desired).
Knowledge of supply chain management, logistics, and transportation - (desired).
Knowledge of the latest e-commerce technologies and trends, including omnichannel retail, e-commerce platforms, and marketplaces - (advantageous).
Familiarity with data privacy and security regulations - (preferred).
Experience with project management methodologies, such as Agile and Waterfall - (advantageous).
Our Group and all its operating companies is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.
We are committed to Employment Equity when recruiting internally and externally.
Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.
If you don't hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.
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