Job Description

High-end skincare and lifestyle brand is seeking a Digital Marketing & Content Manager with a deep understanding of social media and influencer marketing and its daily evolution, have 2+ years of integrated experience, know your way around content plans, community management, and design more than most.What You'll be Doing:Email & WhatsApp

• Campaign Management: Lead and execute email and WhatsApp campaigns, including template creation, copywriting, asset coordination, QA, and scheduling.
• Lifecycle Programs: Support strategic customer lifecycle initiatives, including prospecting, nurturing, win-back, and loyalty campaigns.
• Targeting & Segmentation: Develop precise audience segments to enhance engagement and revenue performance.
• Calendar Oversight: Manage the email/WhatsApp marketing calendar, ensuring alignment with business goals and forecasts.
• Personalisation: Utilise customer data and web behaviour for personalised messaging and content.
• A/B Testing: Design and execute A/B tests to optimize campaign performance, including subject lines, content, CTAs, and timing.
• Creative Collaboration: Work with designers to refine email templates and creative assets.
• Frequency Management: Balance messaging frequency to minimise subscriber churn across campaigns.
• Quality Assurance: Ensure optimal rendering across devices and platforms through thorough testing.
• Performance Reporting: Deliver regular reports on campaign metrics, including engagement, conversions, and revenue impact.
• Trend Analysis: Stay ahead of industry trends and best practices to continuously enhance email and WhatsApp marketing strategies.

Social Media

• Social Media Strategy: Develop and implement effective social media strategies to drive brand awareness and engagement.
• Content & Campaign Management: Oversee the social media content calendar and promotional campaigns, ensuring alignment with business goals.
• Influencer Campaigns: Develop and manage social media influencer campaigns and relationships.
• Content Partnerships: Collaborate with partners to create relevant and engaging social media content.
• Creative Collaboration: Work with the creative team to produce assets for social platforms.
• Cross-Functional Alignment: Partner with the eCommerce team to align organic social efforts with paid digital initiatives.
• Performance Tracking: Monitor and analyse social media performance metrics.
• Audience Engagement: Engage with followers across platforms and manage conversations to build community.
• Contest Management: Run social media contests to boost email acquisition and audience growth.
• Community & Influencer Relations: Build and maintain strong relationships with online communities and influencers to foster engagement and loyalty.

Content Creation

• Brand Expertise: Understand and embody the brand, products, and vision in all content creation.
• Content Collaboration: Work closely with the creative agency to produce platform-specific content for Instagram, Facebook, TikTok with potential expansion to YouTube.
• Content Production: Lead the creation, editing, and posting of social media content, with a strong focus on video.
• Video Editing Proficiency: Utilize video editing apps and software to craft high-quality content.
• Insight-Driven Content: Use social media insights to create visually cohesive Instagram content aligned with other marketing channels.
• Campaign Leadership: Lead social-first content creation for all brand campaigns, including behind-the-scenes coverage.
• Creative Support: Assist the creative team with content creation and social media insights.
• Event Coverage: Travel as needed to capture content for events like store openings and experiential activations.
• Content Hub: Serve as the primary resource for content creation at the company.
• Collaborative Planning: Work with department managers on marketing plans and materials.
• On-Set Capture: Attend photography shoots to create video content for social media.
• Trend Translation: Stay updated on social media and skincare/beauty trends, translating them into the brands tone of voice.

Requirements:

• 2+ years in email marketing, editorial, and content creation.
• Proficient in Microsoft Office (Excel, PowerPoint, Word), Klaviyo and content management systems. Skilled in image editing programs and relevant mobile apps.
• Strong in on-platform capture and quick editing. Able to apply data and insights to guide content decisions.
• Capable of developing and executing content strategies across various social media platforms.
• Proven ability to manage multiple projects simultaneously with strong organizational skills.

The closing date for this position: 25th September 2024. Only suitably qualified/shortlisted candidates will be contacted. Should you not hear from us within 2 weeks of submission, please consider your application unsuccessful.

HumanValue