Job Description

JOB PURPOSEA generalist system administrator who is comfortable with maintaining and enhancing internal group systems. The job purpose would be to provide support and maintenance to the internal ticketing system, users desktop application content management, as well as administrator for Office365 suite of products, including SharePoint, MS Teams, Forms and Power Automate. Logging Tickets with supporting partners when necessary and ensuring that bugs and fixes are complete or are resolved internally by the administrator. Tracking external support tickets and driving to completion of internal supporttickets. Reporting system uptime, hours used in fixing or restoring services. Keeping abreast of the required annual renewal of system licenses. There will also be an element of user training or getting involved in the creation of training material together with Human Capital.RESPONSIBILITIESUser Support

• Provide advice and assistance to users to resolve basic queries and ensure the applications/website capabilities are well understood by the business. May manage a help desk/COE team in future.

Information and Business Advice

• Resolve complex queries from internal customers or suppliers by providing information and support where required. Helping build workflows and managing way of working content within the various platforms. Taking day to day ownership of the systems you administer is a critical requirement needed.

Operational Compliance

• Develop knowledge and understanding of the organization's policies and procedures to ensure own work adheres to those standards and also brings his//her experience to enhance or improve new or existing processes within the systems he/her manages.
• Obtain authorization from a manager for any exceptions from mandatory procedure.

Faults Diagnosis and Correction

• Provide fault isolation and resolution to limit and address issues promptly.

Solutions Analysis

• Find the most effective ways to respond to routine functional enquiries. Involves following procedures and precedents.

Testing IT Performance

• Perform routine website/applications software tests and respond to user emails and support tickets raised to monitor, diagnose, and correct performance or system issues.
• Working together with the infrastructure team to improve system uptime.

Technical Database Support

• Monitor and report any issues experienced on the front-end or Linux or SQL databases.
• Help resolve any issues together with the infrastructure team.

Applications Software Maintenance

• Monitor, identify, and correct straightforward software defects to maintain fully functioning applications software.

Administrationxc2xb7Monitor, maintain, improve and upgrade software versions of the various systems when required within a QA and Production environments.xc2xb7Making sure both environments are kept in sync at all times. Follow proper QA processes, before making changes to production environments.System dashboards and Reportingxc2xb7The System Administrator role will be required to build system reporting dashboarding in order to present monthly reports to various stakeholders in terms of system enhancements, issues encountered and monthly support requirements and statistics.Personal Capability Buildingxc2xb7Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching.xc2xb7Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.BEHAVIORAL COMPETENCIES

• Ensures Accountability
• Collaborates
• Optimizes Work Processes
• Organizational Savvy

SKILLS

• IT Testing
• Assessment
• IT Support
• Verbal Communication
• Computer skills
• Action Planning
• Data Collection and Analysis
• Provides Technical Support
• Sale of existing platform capabilities
• Troubleshoots Technical Issues
• Compliance Management
• Customer-Focused Approach
• In-Depth Questioning
• IT Data Management
• Policy and Regulation
• Presentation skills
• Questions Strategically
• Review and Reporting
• Human resources systems and tools
• Financial analysis
• Pattern Design
• Graphics or Photo Imaging
• Presentation Creation
• Web Page Creation and Editing
• Spreadsheet Expertise
• Desktop Publishing
• Content Development Processes and Workflow
• Document Management
• File Versioning
• Database Reporting
• Database User Interfaces and Queries
• Metadata Management
• Portal Server Configuration and Management
• Transaction Server Configuration and Management
• Program Installation, Versioning, and Configuration
• Development Environment
• Graphical User Interface Development
• Compiling and Decompiling Code
• LMS, e-learning and computer-based training
• Computer-Aided Design (CAD)
• Medical Software Knowledge
• Application Server Management
• Desktop Communication Tools
• Internet Directory Services
• Computer Network Monitoring
• Computer Network Optimization
• Optical Network Management
• Computer Network Administration
• Internet Protocol Multimedia Subsystems
• Physical and Technical Access Management
• Communication Server Management
• Storage Network Configuration and Management
• Computer Server Gateway Management
• Platform Interconnectivity
• Operating System Setup and Maintenance
• Authentication Server Management
• Transaction Security and Virus Protection
• Backup and Archive Management
• Electronic Mail Expertise
• Map Creation
• Enterprise System Management

EDUCATIONGeneral Education

• High School / FE College (2 A Levels) and system certifications for JIRA,
• Office365 and Office 365 SharePoint, Flows and Power Automate.

EXPERIENCEGeneral Experience

• Experience enables job holder to deal with the majority of situations and to
• advise others (Over 3 years to 6 years)

Blue Label Telecoms