Job Description

Duties/Pligte

Leadership and Management

Overseeing and managing the ICT operational staff, including technical officers, digital transformation officers, and other support staff. Providing strategic direction and leadership to the digital transformation team. Ensuring alignment of digital transformation initiatives with organisational goals. Conducting regular performance evaluations and providing professional development opportunities

Digital Transformation Strategy

Developing and implementing a comprehensive digital transformation strategy. Identifying opportunities for digitisation and automation to improve operational efficiency. Leading the planning and execution of digital projects, ensuring timely and successful delivery. Staying abreast of industry trends and emerging technologies to inform strategic decisions.

Project Management

Managing digital transformation projects from inception to completion, including resource allocation, timeline management, and budget oversight. Collaborating with cross-functional teams to ensure successful project outcomes. Developing detailed project plans, including milestones, deliverables, and risk management strategies. Monitoring and reporting on project progress to senior management.

Business Analysis and Process Improvement

Conducting business analysis to identify strengths, weaknesses, and opportunities for improvement. Leading process improvement initiatives to enhance efficiency and effectiveness. Developing and documenting business requirements, functional specifications, and process flows. Facilitating workshops and training sessions to support process improvement initiatives.

ICT Operations Management

Overseeing daily ICT operations, ensuring optimal performance and reliability of systems and infrastructure. Managing technical support and troubleshooting activities for ICT-related issues. Ensuring proper maintenance, upgrades, and security of ICT systems. Coordinating with vendors and external partners for procurement and maintenance of ICT equipment.

Data Management and Reporting

Ensuring effective management and maintenance of organisational data. Overseeing the development of reports and dashboards to support decision-making. Utilising data analysis tools, such as Power BI, to provide insights and recommendations. Ensuring data integrity and compliance with relevant regulations.

User Interaction and Support

Managing end-user support services, thereby ensuring timely resolution of issues. Overseeing the development of user guides and training materials. Conducting user training sessions to enhance digital literacy and adoption of new technologies. Monitoring user satisfaction and implementing improvements based on feedback.

Stakeholder Management

Engaging with stakeholders to understand their needs and expectations. Maintaining effective communication with stakeholders throughout project lifecycles. Managing stakeholder expectations and providing regular updates on project status and outcomes. Facilitating collaboration between departments to support digital transformation goals.



Job Requirements/Pos Vereistes
Bachelor's degree in Information Technology or a related field, and up to three years' experience in a similar function, where the incumbent has gained the required knowledge of theory and techniques in the development of digital transformation solutions. Professional knowledge of theory and techniques in a specialised field, or knowledge of several fields acquired through tertiary education and /or considerable experience. ITIL/COBIT/TOGAF/Prince II. SQL certification. Microsoft certifications. Linux certification (i.e. Linux Intro/Server). Azure Cloud certification.



Recommendation/Aanbeveling
* None