Job Description

Start your career as a Digital Workplace Technician (Senior) at Vopak and contribute to social themes such as energy security and energy transition. We offer you a working environment that is safe and pleasant and where equality, diversity and satisfaction are of paramount importance.As a Digital Workplace Technician (Senior) you will build together with all your colleagues in South Africa on our ambition to be the best in Port at leading locations. Vopak South Africa is a growing company and major investments have been made. As a Digital Workplace Technician (Senior) you will join our motivated team in South Africa at Vopak South Africa to optimize the use of the infrastructure and contribute to a culture of being proud to work for this growing company.Ready to develop yourself and make a positive impact? Improve the world and start as a Digital Workplace Technician (Senior) at Vopak.What will you do as a Digital Workplace Technician (Senior)?To provide first line support to all users, by resolving IT related requests as well as meeting customer satisfaction and continuous service delivery demands.The successful incumbent will acts as first and second level support in the domain of Digital to Operate standard solutions for the workplaces (hardware, workplace software installation - printers, communication - Telephony, video conference and mobile devices). The Digital Workplace Technician (Senior) will participate and form part of the global IT projects team.What do we offer you?

• A market-based salary that is commensurate to your knowledge & experience, coupled with attractive bonuses
• Relevant and competitively placed allowances
• Various growth & developmental opportunities
• Disability & Risk Insurance that is fully subsidized by the company
• Group Medical Aid where Vopak pays 50% of the nominal costs
• Excellent Retirement Scheme funding through our Group scheme retirement fund
• Wellness Agenda that authentically connects and cares for our people and promotes work/life balance
• Great working environment & a diverse and inclusive culture

What do we expect from you as a Digital Workplace Technician (Senior)?

• Grade 12
• Industry recognized professional IT Certification
• Preferred CCNA certification
• A+, N+ or equivalent
• Knowledge of VMware and SAN (Storage attached network )
• Experience in IT Service Desk domain
• Experienced in ITIL processes
• Professional training and certification in the field of Workplace services
• 5-7 years experience in IT support
• Automation knowledge & experience will be an advantage

What does your day look like?

• Support the IT staff to work in a dynamic, fast-paced environment which provides services over the phone, through email, in person - for walk-in customers and Service-now portal which is an incident reporting tool.
• To diagnose and resolve software and hardware incidents, including operating systems -Windows and across a range of software applications.
• To troubleshoot and diagnose network problems.
• Monitor backup and replication services.
• To assist all our users with any logged IT related incident when called upon
• To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to application consultants.
• To accurately record, update and document requests using the Service-Now incident reporting tool.

What can you expect from your employee experience?You are going to experience that we care & dare: We are empathetic. We know when to lead and know when to let others lead. We attract, grow and coach future leaders.We aim to communicate in a clear & authentic way. We solicit feedback, ask and listen, learn and unlearn.You will grow with your team: Whatever our role, we support business, in a thoughtful way, to create value for our teams and our clients. We embrace new ways of working applying digitalization to provide solutions.We lead the We: We have a passion for winning and growing as a team. We inspire people to deliver a joint performance. We create an inclusive environment where different thoughts, generations, cultures and experiences are valued and encouraged.Your core responsibilities are:

• To provide first and second line support in the Digital workplace solutions domain and end-user support by:

Acceptance testingFacilitate and execute the acceptance test of new releases, solutions in the domain of digital workplace solutions.Cyber SecurityImplement and monitor cyber security controls. Ensure suppliers and contractors comply with Vopak cyber security standards and industry best practices. Engage and comply with the zero trust guidelines.Asset management and registration as per Vopak configuration management standards.Problem management
Provide support or act as a problem manager for the digital workplace solutions on site.Service Coordination/product management
Identify opportunities for service improvement. Acts as internal coordinator for the execution of service improvement plans.Advise & Knowledge Management
Advise/contribute to improve or design new services. Identify, Improve and share knowledge items in relation to end user supportLifecycle ManagementAdvise and execute life cycle management of the IT solution on site to guarantee:
continued support, prevent cyber security risks, prevent compliance and privacy risksRequirement specificationsFormulate new IT requirements in the domain of digital workplace solutionsWant to start as a Digital Workplace Technician (Senior) at Vopak?Are you ready to share your vision and contribute to Vopak South Africa? Then start as a Procurement Officer and apply now!

Vopak