Job Description

Eastern Cape, Port ElizabethMonthly Cost To Company (Market related)Our client a Financial Service Provider is currently looking to employ a Direct Marketing Administrator/Supervisor - Call Center based in Port Elizabeth.A wonderful career opportunity awaits you.Requirements:

• Tertiary qualification (Sales, Marketing and Project Management).
• Minimum 5 years working experience.
• Proven experience in external sales and managing a team essential.
• Call center experience advantageous.
• Xhosa and English speaking.
• Strong leadership skills with the ability to motivate teams.
• Ability to manage multiple projects and teams.
• Excellent communication and interpersonal skills.
• Strong administration skills.
• Ability to analyse data, project sales and provide reports.
• Responsible and reliable.
• Creative thinking and problem-solving abilities.
• Ability to prioritise tasks and be adaptable within the environment.
• Ability to thrive in a fast-paced, dynamic environment.
• Drivers license is essential.

Responsibilities and expectations but not limited to:

• Drive direct sales by developing and implementing outbound call centre sales strategies.
• Oversee and assist with call center operations and provide relevant support to the Branch Manager.
• Provide training and coaching to call center team leaders and agents.
• Track and manage performance to ensure achievement of team sales targets.
• Analyse and prepare reports and sales projections.
• Audit systems to identify areas of improvement.
• Create a positive and supportive working environment, leading and motivating team leaders and agents.
• Conduct market research to identify new opportunities, generate leads and refine marketing strategies.
• Assist with developing scripts and sales pitches.
• Ensure compliance with relevant regulations, including telemarketing laws and data protection regulations.
• Stay informed about industry practices and trends.

Please note should you not receive a response within two weeks of applying you may assume that your application was unsuccessful.

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