Direct Travel Specialist

Sandton, Johannesburg, South Africa

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Candidate Requirements:

Must have at least 5 years of reservations experience, preferably in a tour operating environment
Must have good knowledge of travel destinations (Such as Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Seychelles)
Should have an understanding of FIT and Groups policies and procedures
Must have strong communication skills and command of the English language
Familiarity with Tourplan reservations system (advantageous)
Must have strong time and desk management skills
Computer aptitude
Must have strong attention to detail and ability to elaborate on descriptions
Must be exceptionally customer-focused with creativity, flexibility, high energy, and patience

Key Outputs:

Calm and professional interaction with both suppliers and travel planners, telephonically & via email
Creative and out of the box planning and designing of itineraries
Handling reservation requests either email or telephonic
Processing of reservations from quote to finalising, including reservations, invoicing and travel documents
Professional servicing of our dynamic direct guests
Proactive selling of our products and services ensuring the best possible safari for the guest

This is a live-out position
Working hours - shift work required (07:00 - 15:30 & 09:30 - 18:00) on rotation basis

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