Job Description

:Job Number 23088623
Job Category Event Management
Location The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type ManagementJOB SUMMARYLeads and manages the Event Booking Centre and Associates daily; has overall responsibility for achieving EBC revenue goals, team booking pace goals, guest and associate satisfaction and the financial performance of the unit. Lead the overall sales effort to achieve financial goals for the hotel. Maintains a productive relationship with the Proactive Sales Team, Event Planning and Operations. Ensures brand integrity is protected for the hotel. Responsible for effective business processes with all sales related channelsCANDIDATE PROFILESkills and Knowledge

• Strong Communication skills (verbal, listening, writing)
• An effective Team Player and Leader in a team-based environment
• Strong customer development and relationship management skills.
• Strong strategic planning and organization skills
• Strong negotiation skills ability to upsell products and services.
• Effective time management skills.
• Innovative
• Pro-active and reliable

Education or Qualification

• Three to four years' experience in EBC Environment, sales & marketing or related professional area
• A recognized qualification in Events Management or Hospitality Management would be advantageous
• Extensive knowledge of sales & catering, marketing, events planning and hospitality operating systems i.e. Opera Sales and Catering

The following are specific responsibilities and contributions critical to the successful performance of the position:

• Manages the property's reactive sales efforts.
• Provides Sales functional expertise and leadership to hotel.
• Participates in weekly Sales strategy meetings.
• Ability to implement market data, evaluate business trends and modify business strategies accordingly to meet/exceed business goals and meet/exceed customer expectations.
• Provides targeted and timely communication of results and other achievements and challenges to the Director of Sales & Marketing.
• Analyzes month end and other available data to identify trends, future need periods and obstacles to achieving goals. Makes recommendations and works with hotel Sales leader to improve sales results.
• Researches competitor's sales team strategies to identify ways to grow conversion and increase market share.
• Knowledge of food trends, food and beverage composition and menu planning.
• Attends sales meetings as required to provide input on weekly and overall sales strategy.
• Works collaboratively with property Revenue Management, Event Management associates to effectively manage the placement and execution of sales opportunities.
• Works with market and/or regional team to develop, implement and maintain Sales office standards.
• Executes and supports Marriott's Customer Service Standards and hotel's Brand Standards.
• Ability to use standard software applications and hotel systems including Opera, Marsha, Get Tool, Catering Forecast Tool..etc.
• Monitor mystery shopper program and implement action plan for improvements
• Strong analytical skills e.g., ability to analyze P&L statements, forecasting.etc
• Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International.
• Implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term,
• value-based customer relationships that enable achievement of the hotel's' sales objectives

Building Successful Relationships

• Develops and maintains strong partnerships/relationships with customers and vendors.
• Develops and manages internal key stakeholder relationships.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction including ESS and BDRC scores.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.
• Implements a seamless turnover to the Event Planning team for consistency and completion.
• Ensures effective resolution of guest issues that arise as a result of the sales process. Brings issues to the attention of property leadership team as appropriate.
• Leads guest satisfaction and Incorporates it as a component of departmental meetings with a focus on continuous improvement. Takes ownership of results and shares recommendations to address guest service issues with own team and property leadership teams.
• Ensures that Meeting Rewards Program is in effect in the sales office

Leadership

• Functions as the leader of the Events Booking Centre handling group bookings and local catering revenue.
• Develops accurate revenue goals for team members and verifies alignment with the brand business strategy.
• Executes the sales strategy in order to meet individual booking goals for both self and staff.
• Provides ongoing feedback and recommendations to improve effectiveness of overall sales office processes.
• Works with Human Resources, Engineering and Loss Prevention to monitor compliance with local, state and federal regulations and/or union requirements.
• Partners with Human Resources to attract, develop and retain the right people in order to support the strategic priorities of the market.
• Creates effective structures, processes, jobs and performance management systems are in place.
• Sets goals and expectations for direct reports using the Leadership Performance Process (LPP), aligns performance and rewards, addresses performance issues and holds staff accountable for successful results.
• Identifies, trains and mentors reactive sales associates; utilizes all available on the job training tools for associates.
• Provides day to day leadership to reactive sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues.
• Celebrates successes and publicly recognizes the contributions of team members; ensures recognition is taking place across areas of responsibility. Maintains an on-going associate recognition program.
• Actively solicits feedback, utilizes an open door policy and reviews associate satisfaction results to identify and address associate problems and
• concerns. Ensures associates are treated fairly and equitably. Constantly strives to improve associate retention. Brings issues to the attention of Human Resources as necessary.
• Effective change management and conflict resolution skills.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests' well-being, and we're energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you're someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

Marriott