Director Of Retail

Cape Town, Western Cape, South Africa

Job Description


Our client in the Retail/FMCG industry is currently looking for a Director of Retail, in Cape Town, Western Cape.Responsibilities:

  • Strategy:
  • Develop strategic plan to achieve sustainable long-term growth for the division. Thereby covering our own store universe (Retail), the e-shop, all online pure players, corporate customers (B2B) and non-Key-Account customers (Business Development)
  • Provides input into the strategic direction for the division in relation to turnover, profitability, budgets, and departmental structure.
  • Manage relevant reporting of management and financial information for the department.
  • Maintain and develop company image and reputation through compliance with all relevant legislation and company policies.
  • Plan and manage internal communications to all team members within the department.
  • Responsible for ensuring short & long term strategic and tactical objectives fully support strategy.
  • Develop relationships with customers (D2C, Business Development) to understand and anticipate their existing and future needs, ensure that this is communicated cross-functionally within the business and to develop solutions for the customers.
  • Assume accountability for the departments financial and strategic planning, including the P&L of Retail, online pure players, and new business customers.
  • Operations:
  • Deliver agreed sales and profit targets for the division.
  • Responsible for providing outstanding levels of customer service and customer satisfaction.
  • Design and implement the annual sales & marketing plan for the retail business.
  • Work with the Marketing Team on new product development feasibility and execution, on merchandising, product selection, promotions, and social media support.
  • Work in conjunction with Finance to develop sound, cost effective tracking systems.
  • Work in conjunction with IT to keep our e-shop running and updated, where required.
  • Management of the POS system in delivering the requirements of the retail team and utilizing information in making informed decisions in the ongoing management.
  • Assess product range including pricing.
  • Manage each store in line with agreed target ratios on labour and stock shrinkage.
  • Forecasting sales volumes and work with the Supply Chain Manager to establish the most efficient order/delivery process for stock.
  • Maintenance, Agreements & Contracts:
  • Manage all store lease negotiations on an ongoing basis including new options and renewals.
  • Manage third party service agreements.
  • Ensure that all equipment and machinery are fully operational and in good repair.
  • Conduct quarterly maintenance reviews on each site.
  • Staff Development & Management:
  • Understand & ensure compliance with the relevant labour laws governing employees.
  • Manage the recruitment process for all retail management.
  • Develop leadership & implement a training schedule to include company history, policies & procedures, product knowledge and customer service.
  • Counsel, coach and guide management team on proper techniques, operational issues, and human resources.
  • Communicate regularly with the team regarding sales, P/L, Service, and best practice.
  • Provide direction to the Store Manager in setting targets & contribute to action plans to achieve these targets.
  • Work with the HR department in the selection, training, development, and succession planning of current and future staff in all states.
  • Responsible for regular coaching and performance evaluations of all direct reports.
  • Work Health & Safety:
  • Apply best practice and ensure compliance with all OHSA legislation.
  • Ensure new retail store shop fitting supports a safe work environment that minimizes risk to employee health and wellbeing.
  • Ensure OHSA standards are strictly observed (or standards where they exceed statutory requirements)
  • Enforces food safety and hygiene standards in store at all times.
  • Personal Characteristics:
  • Strategic thinker, strong analytical skills.
  • Ability to mentor, guide and inspire teams to develop a strong-productive team.
  • Entrepreneurial with ability to xe2x80x98think outside the boxxe2x80x99.
  • Ability to deliver direction and motivate teams to achieve results based on sound strategy.
  • Assigns the highest priority to customer satisfaction and is committed to quality.
  • Sets clear performance targets, provides direction, and defines responsibility.
  • Fully utilizes diversity of team-members to achieve superior business success.
  • Other:
  • Manage projects that may incorporate process or system improvements for the retail business.
  • Other duties as directed or as required by the business.
  • Liaison with overseas management, external consultants.
  • Access to appropriate financial personnel who will provide agreed financial information in a timely manner.
Requirements:
  • Minimum of 4 xe2x80x93 6 years in field area of Hospitality and/or Retail management in a premium environment.
  • Proven record of successful conceptual development and strategic implementation.
  • Proven track record with increasing responsibilities and the ability to effectively manage areas of profit/loss with a growth oriented multi-unit organization.
  • Previous food Industry experience preferable.
  • Intermediate computer skills (Excel, Word, Outlook, Power Point)
  • Strong written and verbal communication skills.
  • Creative and innovative problem-solving skills.
Remuneration:
  • R1.3mil xe2x80x93 R1.5 mil per annum dependant on qualification and experience.

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Job Detail

  • Job Id
    JD1351870
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Cape Town, Western Cape, South Africa
  • Education
    Not mentioned