Job Description

Our client in the Retail/FMCG industry is currently looking for a Director of Retail, in Cape Town, Western Cape.Responsibilities:

• Strategy:
• Develop strategic plan to achieve sustainable long-term growth for the division. Thereby covering our own store universe (Retail), the e-shop, all online pure players, corporate customers (B2B) and non-Key-Account customers (Business Development)
• Provides input into the strategic direction for the division in relation to turnover, profitability, budgets, and departmental structure.
• Manage relevant reporting of management and financial information for the department.
• Maintain and develop company image and reputation through compliance with all relevant legislation and company policies.
• Plan and manage internal communications to all team members within the department.
• Responsible for ensuring short & long term strategic and tactical objectives fully support strategy.
• Develop relationships with customers (D2C, Business Development) to understand and anticipate their existing and future needs, ensure that this is communicated cross-functionally within the business and to develop solutions for the customers.
• Assume accountability for the departments financial and strategic planning, including the P&L of Retail, online pure players, and new business customers.
• Operations:
• Deliver agreed sales and profit targets for the division.
• Responsible for providing outstanding levels of customer service and customer satisfaction.
• Design and implement the annual sales & marketing plan for the retail business.
• Work with the Marketing Team on new product development feasibility and execution, on merchandising, product selection, promotions, and social media support.
• Work in conjunction with Finance to develop sound, cost effective tracking systems.
• Work in conjunction with IT to keep our e-shop running and updated, where required.
• Management of the POS system in delivering the requirements of the retail team and utilizing information in making informed decisions in the ongoing management.
• Assess product range including pricing.
• Manage each store in line with agreed target ratios on labour and stock shrinkage.
• Forecasting sales volumes and work with the Supply Chain Manager to establish the most efficient order/delivery process for stock.
• Maintenance, Agreements & Contracts:
• Manage all store lease negotiations on an ongoing basis including new options and renewals.
• Manage third party service agreements.
• Ensure that all equipment and machinery are fully operational and in good repair.
• Conduct quarterly maintenance reviews on each site.
• Staff Development & Management:
• Understand & ensure compliance with the relevant labour laws governing employees.
• Manage the recruitment process for all retail management.
• Develop leadership & implement a training schedule to include company history, policies & procedures, product knowledge and customer service.
• Counsel, coach and guide management team on proper techniques, operational issues, and human resources.
• Communicate regularly with the team regarding sales, P/L, Service, and best practice.
• Provide direction to the Store Manager in setting targets & contribute to action plans to achieve these targets.
• Work with the HR department in the selection, training, development, and succession planning of current and future staff in all states.
• Responsible for regular coaching and performance evaluations of all direct reports.
• Work Health & Safety:
• Apply best practice and ensure compliance with all OHSA legislation.
• Ensure new retail store shop fitting supports a safe work environment that minimizes risk to employee health and wellbeing.
• Ensure OHSA standards are strictly observed (or standards where they exceed statutory requirements)
• Enforces food safety and hygiene standards in store at all times.
• Personal Characteristics:
• Strategic thinker, strong analytical skills.
• Ability to mentor, guide and inspire teams to develop a strong-productive team.
• Entrepreneurial with ability to think outside the box.
• Ability to deliver direction and motivate teams to achieve results based on sound strategy.
• Assigns the highest priority to customer satisfaction and is committed to quality.
• Sets clear performance targets, provides direction, and defines responsibility.
• Fully utilizes diversity of team-members to achieve superior business success.
• Other:
• Manage projects that may incorporate process or system improvements for the retail business.
• Other duties as directed or as required by the business.
• Liaison with overseas management, external consultants.
• Access to appropriate financial personnel who will provide agreed financial information in a timely manner.

• Minimum of 4 - 6 years in field area of Hospitality and/or Retail management in a premium environment.
• Proven record of successful conceptual development and strategic implementation.
• Proven track record with increasing responsibilities and the ability to effectively manage areas of profit/loss with a growth oriented multi-unit organization.
• Previous food Industry experience preferable.
• Intermediate computer skills (Excel, Word, Outlook, Power Point)
• Strong written and verbal communication skills.
• Creative and innovative problem-solving skills.

• R1.3mil - R1.5 mil per annum dependant on qualification and experience.

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