Job Description

Closing Date 2024/07/17
Reference Number MMH240702-3
Job Title Disability Claims Manager
Position Type Permanent
Role Family Client Services
Cluster Momentum Corporate
Remote Opportunity Some of the time
Location - Country South Africa
Location - Province Western Cape
Location - Town / City Cape Town/Centurion
IntroductionThrough our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group,the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings,protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members.Through our own network of advisers or via independent brokers and utilising new platforms Momentum Metropolitan provides practical financial solutions for people,communities and businesses. Visit us at
www.momentummetropolitan.co.za
Role PurposeSupervises individuals within a team and ensures claims assessments are done according to company policy and fulfills a coaching/mentoring role to team members.
Requirements

• At least 3-5 years Disability Management experience.
• BOT (Bachelor of Arts Occupational Therapy) / BSc. Occupational Therapy / BSc Physiotherapy.
• Minimum 1 year work assessment and/or adult rehabilitation experience.
• Understanding and knowledge of the Group Insurance Industry.

Duties & Responsibilities

• Assisting team members with presentation to new clients
• Liaising with internal teams in FundsAtWork and Group Insurance as well as the greater Momentum Metropolitan Holdings Group.
• Build and maintain relationships with external clients such as medical practitioners, organized labour, board of trustees and intermediaries etc.
• Ensure effective claims management service delivery and support.
• Managing of the claims management information system, i.e. data integrity.
• Adhere to organisational best practice, compliance and legislative requirements.
• Plan processes and services, schedule and co-ordinate to achieve efficiency and quality standards.
• Adhere to policies and procedures and take corrective action where necessary.
• Ensure all risks are mitigated and escalated where necessary.
• Drive day to day deliverables of team; ensuring quality and ensuring meeting of standards.
• Monthly feedback sessions with all team members.
• Strong focus on development and training.
• Strong focus on business process improvement
• Workflow / workload monitoring.
• Adhering to performance excellence principles.
• Performance Excellence - draft and report team member performance.
• Participate in the induction of new staff members.
• Participate and lead strategic projects.

Competencies

• Good interactive skills.
• Presentation and facilitation skills.
• Assertive communication skills.
• Good problem solving and analytical skills.
• Ability to work under pressure and excellent time management skills.
• Self-driven and motivated.
• Leads by positive example.
• Multitasking skills.
• Negotiation and mediation skills.
• Living the MM values.

PolicyWe are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.

Momentum Metropolitan