Dispatch & Customer Relations Officer
Port Elizabeth, Eastern Cape, South Africa
Job Description
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Job Title: Dispatch & Customer Relations Officer Location: Port Elizabeth, South Africa Position Type: Full-time, In-office Company Overview: At E-XHALE we specialize in FMCG on Tobacco alternative products and currently one of the largest in SA. We are listed with various retail outlets throughout South Africa. We are a dynamic and growing company based in Port Elizabeth, committed to delivering exceptional customer service and efficient dispatch operations. We are seeking a skilled Dispatch & Customer Relations Officer to join our team. The ideal candidate will be proactive, detail-oriented, and dedicated to providing outstanding support to our customers while ensuring smooth dispatch operations. Job Responsibilities:
Expected Start Date: 2024/03/15
- Communicate with clients and customers to provide timely and effective support.
- Resolve customer queries, concerns, returns, and other communications using standardized CRM tools to ensure consistency and efficiency.
- Generate customer sales reports to monitor satisfaction levels, monthly sales trends, and returns.
- Maintain a database of all discounts provided by the company.
- Track all returns and replacements, including device details, reasons, and customer data. Keep records of frequently asked questions and common complaints.
- Stay updated on competitor data and offerings.
- Ensure prompt response rates to customer inquiries and concerns.
- Maintain and update company policies across all online channels.
- Manage DSV/courier bookings for online store sales and wholesale client sales.
- Coordinate regional DSV bookings, including booking, picking, and dispatching.
- Verify invoices for all stock dispatched from HQ, obtaining signatures as needed.
- Monitor and respond to emails, business WhatsApp lines, and other online communication channels.
- Assist with stock takes and inventory management.
- Organize and maintain documentation, including filing and record-keeping.
- Pick orders according to converted sales orders/invoices and perform double checks to ensure accuracy.
- Bachelor's degree or equivalent experience preferred, however not required.
- Proven experience in customer service and dispatch operations.
- Proficiency in CRM software and Microsoft Office Suite.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Attention to detail and accuracy in data entry and record-keeping.
- Ability to work effectively in a fast-paced environment and prioritize tasks.
- Knowledge of inventory management practices is a plus.
- Ability to work independently and collaboratively within a team.
- How would you go about handling a difficult customer and defusing a situation?
- What experience do you have with inventory and stock dispatching?
- What are the most important qualities for a successful dispatch clerk?
- What are your approaches to promoting great customer service?
- High School (matric) (Preferred)
- Port Elizabeth, Eastern Cape (Required)
Expected Start Date: 2024/03/15
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Job Detail
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Job IdJD1299463
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPort Elizabeth, Eastern Cape, South Africa
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EducationNot mentioned