Job Description

Closing Date: 2024-11-19Job Type: PermanentJob Level: SkilledExperience: Between 1 - 3 YearsEE/AA: NoSummaryThe Dispatch Supervisor (External) is responsible for ensuring the right products are delivered to the right location, on time, to the quality required and in the most cost-effective way to all customers and also managing and overseeing the export dispatch operations to ensure that international shipments are processed efficiently, comply with regulatory requirements, and meet customer expectations.Description

• Create and implement best practice dispatch principles, policies, and processes across the organisation to improve operational and financial performance.
• Plan, coordinate and manage the movement of outgoing export orders and those delivered locally through External Transporters.
• Manage External Transporters by ensuring correct quantities and products are loaded to that which was invoiced and ensure adherence to Service Level Agreements.
• Ensure standard load configurations are developed and adhered too.
• Ensures organisation and the proper sequence of loads is delivered to maximise efficiency.
• Inspect orders to ensure the correct quantities and products match what was invoiced to the recipients.
• Track final product shipments, costs, and timelines according to requirements.
• Resolve shipment and inventory issues.
• Negotiate and Procure rates from 3PL service providers, such as port agents, transporters as well as origin stations.
• Compile estimates and quotations.
• Provide monthly reporting of conversion of estimates to business.
• Keep detailed, organised records of orders and stock.
• Prepare accurate reports according to the expectations of management.
• Analyse data, and suggest modifications and improvements accordingly.
• Ensure that customer orders are delivered safely, effectively, and efficiently and in line with the company requirements.
• Resolve any arising customer problems or complaints.
• Monitor quality, quantity, delivery times, and transport costs.
• Partner with the Sales Team and keep them informed and up to date on progress of deliveries.
• Assist in overseeing the warehouse, ensure the integrity of stock accuracy, and manage stock movements with the help of team members.
• Ensure that all export shipments comply with international trade regulations, customs requirements, and company policies.
• Stay up to date with changes in export regulations and implement necessary adjustments to procedures.
• Develop and maintain efficient export dispatch processes and procedures to enhance productivity and reduce costs.
• Ensure metrics, reports, and process documentation is available.
• Oversee Dispatch (Internal) as and when required.
• Ensure pest control and documentation is up to date.
• Ensure that all Health & Safety policies, procedures, rules and regulations are adhered to and are regularly reviewed, updated and communicated

• Education: Grade12 plus relevant degree or 3-year diploma.
• Minimum of 2 years experience in Freight Forwarding.
• Minimum of 2 years experience in Pricing / Estimates.
• Africa Cross Border Knowledge is advantageous.
• Understanding of incoterms, critical.
• Understanding of shipping line processes and requirements.
• Understanding of port charges and processes.
• Excellent administrative, computer and communication skills, people management, coaching abilities, teamwork, and time management

Fourier Recruitment