Dmc Retail Travel Specialist

Sandton, Johannesburg, South Africa

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Job Summary Candidate Requirements:

A minimum of 3-5 years of previous tour consulting experience required
Should have a passion for delivering service excellence
Must have a good understanding of South Africa, Southern, and East Africa
Must have sales process and methodology skills
Should have an understanding of travel industry channels and destinations
Must have strong problem-solving skills and experiential creativity
Should have relevant business understanding to create strategies and make commercial decisions
Must have excellent computer skills, including ESS, MS Office and WETU
Previous experience with TourPlan is highly advantageous
Must have excellent communication skills, both verbal and written
Should have strong time management, teamwork, and conflict resolution abilities

Key Outputs:

Creative planning and designing of itineraries
Managing the reservations process for bookings in a manner which ensures guest budget is achieved
Handling of bookings from quote to finalising, invoicing and travel documents
Consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues
Emergency duty will be on a rotational basis
Working hours early and late shift on a weekly rotational basis
Calm and professional manner of servicing agents and guests
Proactive selling of our products and services ensuring the best possible safari for the guests

Wild Dreams HospitalityRecruiter

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