Job Description

The primary purpose of the Document Collection Specialist is to support the RCIC's office by ensuring all necessary documentation is obtained and verified for visa applications. This role is critical in helping clients navigate the documentation process with ease, accuracy, and professionalism.



As part of our mission, the Document Collection Specialist provides sensitive and thoughtful support to clients, recognizing the importance of their journey toward achieving their immigration dreams.

KEY ACCOUNTABILITIES. RESPONSIBILITIES OF ROLE

The responsibility of the case officer is to successfully collect all documentation and paperwork required for the client's choice of visa application. The case officer will use appropriate information sources and will refer only when necessary while engaging in developmental advising from the start to the end of the process. Contact and schedule regular appointments with clients when in need of assistance Assist with drafting and filing government applications Perform a range of case-related duties, including drafting email correspondence, letters, and documentation to clients, and colleagues. Meet assigned deadlines and communicate case progress/status/issues to supervisor. Demonstrate flexibility and initiative regarding assignments for self and team The case officer understands the importance of reaching his/her goals and achieving KPI. This includes but is not limited to, a minimum of 5 clients being submitted to the Canadian government monthly.

KNOWLEDGE, SKILLS, EXPERIENCE REQUIRED

Excellent oral and written communication skills Sales experience Superior interpersonal skills Ability to take initiative and work independently. Exceptional organizational skills Strong knowledge of industry standards Confident and charismatic approach to people Extremely motivated and self-driven personality Ability to work in a competitive and stressful environment. Computer and tech literacy- Advanced Competence in using Microsoft Office, CRM, Google Drive Strong analytical skills with a keen eye for detail Research skills Mature Personality & Career Oriented

Spanish and/or French fluency advantageous