Job Description

Should there be external candidates with the requisite background in short term insurance sales and service junior management and looking for a new opportunity, you are welcome to applyCORE FUNTION: Managing and coaching a teamRESPONSIBILITIES

• Second in comand, manager responsibilities will default to Team Leader when manager is absent/on leave
• On the floor coaching and guidance
• Handling queries and disputes and timeous feedback to relative parties
• Daily call audits
• QA and FAIS audit feedback
• Daily production matrix and reports tracking (sales, conversions and calls per agent)
• Weekly softskill and sales training
• Maintaining set SLAs
• Maintaining current portfolio by balancing sales, sales conversions, acquisition costs, partnerships and cancellations
• Monitoring the lead pools and ensuring that all leads are distributed and contact attempted within the targeted turnaroundtimes.
• Dilligently recycling existing data
• Maintain a healthy lead to sale conversion on both new and recycled leads
• Daily accountability on lead distribution, conversions, sales made, open tasks, call attempts, gaps between calls and call times.
• Hold daily team meetings setting the daily commitments and feedback
• Weekly & monthly individual meetings with team
• Liaising with leadership in working through PIPs to finality
• Engage and collaborate with supporting divisions to ensure full understanding of the teams roles and knock on effects within the greater value chain.
• Maintain individual daily and monthly targets
• Continuously improve conversion and collection rates
• Maintaining a zero error, compliance and TCF percentage
• Avoid dropped and re-queued calls
• One-on-one monthly feedback, suggestions and concerns

• Monitor team performance
• On-going coaching and training of employees
• Implement organisational policies in compliance with all relevant acts such as the Basic Conditions of Employment (BCEA), i.e. leave, overtime
• Staff planning and development in line with company Employment Equity Plan
• Manage workplace discipline in line with company disciplinary code

Badger Holdings