Job Description

The purpose of this role is to transport employees, visitors, material and equipment to and from identified key points in line with the DBSA shuttle services. Adherence to vehicle maintenance processes and adherence to traffic regulations.Timeous and accurate delivery or collection of goods for the Bank and ensure that the daily itinerary/schedule is
followed as provided by the line manager.Key Responsibilities

• Key Performance Areas:

1. Transport and Delivery

• Transport staff and visitors to and from identified key points to required destinations in a safe and timely

manner. * Update the logbook before and after each trip to comply with SARS regulatory requirements.

• Adhere to all traffic laws and safety regulations to ensure a safe driving environment for passengers and other

road users. * Record accurate mileage and odometer readings before and after each trip.

• Collect and deliver parcels, documents, and mail as per DBSA requirements.
• Deliver Board documents to Board Members in accordance with DBSA requirements.
• Handle the collection and delivery of foreign exchange documents and other relevant materials to designated

commercial banks on behalf of Treasury. * Collect and deliver documents to various departments, such as SARS documents on behalf of Payroll.

• Report vehicle breakdowns, accidents and incidents, to relevant emergency services and supervisor ensuring

passenger safety. * Complete the occurrence register for refuelling and reporting accidents.2. Vehicle Maintenance

• Perform daily vehicle maintenance in line with the Road Traffic Act and Regulations:

o Conducting routine checks on the vehicle, including but not limited to oil, water, fuel, and tyre
pressure.
o Inspecting the surface and condition of tyres, periodically rotating tyres, and ensuring wheel alignment
to maintain roadworthiness.
o Operating the vehicle within the limits of road, weather, and traffic conditions while adhering to
defensive driving principles. * Maintain the interior and exterior cleanliness of the vehicle.

• Notify the manager and book vehicle maintenance within the prescribed service contract intervals.
• Monitor fuel usage and ensure timely refuelling.
• Ensure the vehicle is equipped with emergency tools such as a first-aid kit, fire extinguisher, and reflective

triangles.Key Measurements of Outputs:

• Timeous transportation of personnel or visitors.
• Adherence to vehicle maintenance processes and adherence to traffic regulations.
• Timeous and accurate delivery or collection of goods for the Bank and ensure that the daily itinerary/schedule is

followed as provided by the line manager.
Expertise & Technical CompetenciesQualifications and Experience:Minimum Requirements:1. Minimum of Grade 12 or equivalent2. A valid drivers licence including Passenger Driver Permit (PDP)3. A minimum of 3-5 years experience as a passenger and delivery driver.Key Internal Liasion Relationships:1. DBSA StaffKey External Liasion Relationships1. DBSA delivery recipientsTechnical Competencies:a) Written Communication

• Writes clearly and concisely simple work-related documents.
• Expresses simple ideas clearly in writing.
• Understands enough to independently handle most tasks in this area most of the time but is supplied with direction for work objectives.

b) Verbal Communication

• Able to explain simple procedures or instructions to others, in a clear way.
• Uses a limited range of words to meet simple spoken needs.

c) Computer Literacy

• Is aware of the organisation's policies related to the use of computers, and other technology.
• Applies the basic functionality of common software, such as word processing systems, to complete assigned

tasks. * Generally, knows how to use and maintain own office/workplace equipment.Required Personal AttributesLeadership/Behavioural Competencies:a) Teamwork and cooperation

• Promotes a friendly climate and good morale, and resolves conflicts.
• Creates opportunities for cross-functional working.
• Encourages others to network outside of their own team/department and learn from their experience.

b) Respond to Customer Needs

• Views others, including colleagues, as customers and wants to meet their needs.
• Keeps the customer informed of relevant developments or changes.
• Gains the trust of customers by maintaining clear, two-way communication regarding mutual expectations and satisfaction with service.
• Admits possible errors or mistakes to customers.

c) Integrity

• Expresses what he/she is thinking even when the message may not be especially welcome.
• Shares information or comments about the work when it would be easier to refrain from being open about

the situation.d) Customer Service Orientation

• Makes self fully available, especially when the customer is going through a critical period.
• Requests ongoing feedback from customers and takes action in response to it; manages to retain and

capitalize on existing customers. * Takes the extra step to resolve customer issues appropriately, even in the case where they do not fallunder their own area of responsibility. * Is aware of the level of service offered by the competition and provides more for customers than they expect.e) Self-awareness & Self-Control

• Feels strong emotions in the course of a conversation or other task, such as anger, extreme frustration, or

high stress. * Holds the emotions back and continues to act calmly.

• Ignores angering actions and continues a conversation or task.
• May leave temporarily to withhold emotions, then return immediately to continue.

Development Bank of Southern Africa