Dutch Speaking Client Care Agent

Umhlanga, KwaZulu-Natal, South Africa

Job Description


We are looking for someone who will be able to fulfil the following requirements:To provides inbound and outbound telephonic services to internal and external clients subject to the requirement/s of the specific project/s the agent may be allocated to.Key Performance Areas:Receipt and handling of inbound & outbound calls.

  • Ensure that calls are answered timeously, handled efficiently, politely and professionally
  • Ensure that careful attention is paid to the information being provided by the caller
  • Provide accurate information/instructions to the caller, if required
  • Ensure that the call is carefully listened for accurate understanding of the call
  • Accurately comprehend the information that has been provided
  • Ensure the confidentiality of the information relating to the call
Preparation of Reports (as required) and accurate record keeping.
  • Accurately capture the details received from the call.
  • Produce professional and detailed reports.
  • Assume responsibility for accuracy, and completeness of all tip-off reports
  • Evaluate urgency & sensitivity of information received from callers' and demonstrate sound judgement in prioritising and escalation of the matter.
Quality and risk management.
  • Adherence to all controls implemented to protect confidentiality of information provided and anonymity of whistleblower
General administration.
  • Follow correct procedures.
  • Provide assistance where required.
About You
You would need to have the following qualifications
  • A minimum of a matric qualification plus 2 - 3 years working experience in a customer services orientated position is a prerequisite for this position
  • Any formal qualification will be an advantage
You would need to have the following Experience and Technical competencies:
  • 2 - 3 years working experience, preferably in a contact centre would be an advantage
  • An excellent command, ie. 100 % fluency in the Dutch and English languages is a necessity
  • Fluency in any other Foreign language i.e. Arabic, French, Spanish, German will be an advantage
  • All official languages of South Africa are offered. Fluency in any other SA official language would be preferred and would be an advantage.
  • Ability to work shifts, public holidays and on week-ends (project and call centre dependent) will be required

BGA Recruitment

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Job Detail

  • Job Id
    JD1337182
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    R10000 - 20000 per month
  • Employment Status
    Permanent
  • Job Location
    Umhlanga, KwaZulu-Natal, South Africa
  • Education
    Not mentioned