Job Description


Location: Kempton Park, JohannesburgSalary: CTC+/- R23 000 pmBenefits: 16.5% Provident fund contribution (Employee)Shifts: Would be required to work overtime/shifts.BEE candidatesMain Purpose of the JobTo manage the day-to-day cargo operations by allocating resources to the movement of freight within the network and maintaining an on-time performance to ensure safe and efficient operations.Minimum Qualifications

  • Diploma in Supply Chain Management or equivalent (NQF Level 5) (Essential)
Minimum Experience
  • Minimum of 2 years working experience in the Airline or Freight industry (Essential)
Functional Training
  • Customer Service Training
  • Report Writing
  • Discipline in the Workplace
  • Supervisory/Management Training
  • Winfreight (Operations and Finance)
Regulated Training
  • Dangerous Goods Category 6
  • AVSEC Level 3
  • Airside Induction Training
  • Live Animals Regulations Training
  • Lithium Ion Batteries
  • Infectious Substances
  • Perishable Cargo
  • Human Factors Training
  • Safety Management Systems Training
Environmental / Other Conditions
  • Available for shift work during operational operating hours; may be required to work overtime
  • Available to travel nationally when required
  • Driver's License and own transport
Behavioral
  • Professional and positive appearance and attitude
  • Customer Service oriented
  • Self-motivated
  • Time management
  • Attention to detail
  • Emotional intelligence
Skills
  • Administrative skills
  • Planning skills
  • Communication skills
  • Time management skills
Customer and Supplier Service
  • Maintain a helpful, positive, and friendly manner when dealing with customers to provide an optimal customer experience, driving up customer satisfaction.
  • Keep clients informed of their cargo whereabouts by maintaining open and frequent communications with branches and divisions within the company, enhancing the customer experience.
  • Engage with relevant departments to address client concerns, rebuilding and improving client relationships while maintaining professionalism.
Safety and Security
  • Conduct daily security briefings on each shift and submit discussion points with a list of attendees to senior management.
  • Identify non-compliance areas and enforce corrective measures to comply with occupational health and safety regulations and the company policies.
  • Report suspicious, undeclared, and miss-declared cargo related to Dangerous Goods regulations and the company security standards.
  • Report suspicious activities immediately to law enforcement to address deviations from security regulations.
  • Ensure staff displays permits and wears Personal Protective Equipment (PPE) to comply with Airport Authority standards.
  • Promote hazard awareness and steer clear of demarcated areas using signs and signals to keep employees and visitors aware of hazardous areas.
  • Check that evacuation signage and documents are visible in demarcated areas and brief employees on evacuation protocols.
  • Report non-conformances daily on IQSMS system and investigate incidents, implementing preventative measures based on recommendations from the Quality Department and/or Senior Management.
Equipment Serviceability Inspections
  • Ensure daily inspections to evaluate the effectiveness of the company equipment and mitigate any injury risks.
  • Manage warehouse equipment inspection checklists, identifying serviceable and unserviceable items, and report findings to Management for action.
  • Engage with service providers to obtain quotations for repairs, then hand over to Branch Administrator for Purchase Orders and follow up on timely completion.
  • Report unserviceable electronic equipment to superior and/or IT department for immediate attention.
People Management
  • Compile monthly rosters ensuring employees are scheduled according to Department of Labour's regulated hours and employment conditions.
  • Submit monthly rosters to senior management, and communicate leave requests and shift changes.
  • Schedule employees for regulated training to ensure compliance with aviation regulations.
  • Conduct shift checks to ensure personnel are at their assigned stations.
  • Monitor employee time and attendance to ensure punctuality.
  • Maintain discipline based on the company's disciplinary code.
  • Delegate and manage operational workers, resolving any deviations promptly.
  • Monitor employee performance per shift to ensure optimal performance.
Cargo and General Operations
  • Conduct daily briefings with staff to outline expectations for smooth operations.
  • Compile daily shift reports and forward them to senior management to inform about operational performance.
  • Submit monthly rosters to senior management for pre-planning purposes.
  • Monitor cargo from customers to ensure it is processed correctly, meeting all security and acceptance criteria.
  • Ensure staff handles cargo in line with standards, including capturing correct weights and dimensions and ensuring 100% screening and X-ray procedures.
  • Address discrepancies promptly, report to clients and management, and implement corrective actions to avoid complaints.
  • Check that Flight Files are complete with all regulated documentation required for audits.
  • Investigate customer complaints and airline issues, providing complete reports with findings and recommendations.
  • Ensure smooth shift handover processes, ensuring staff adherence to procedures.
  • Maintain cleanliness across the branch, including acceptance areas, back operations, and exterior warehouse areas.

Ellahi Consulting

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Job Detail

  • Job Id
    JD1399498
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    R23000 per month
  • Employment Status
    Permanent
  • Job Location
    Gauteng, South Africa
  • Education
    Not mentioned