Job Description

Hire Resolve's client is looking for an E-Commerce Content Editor to join their dynamic team, in Sandton, Johannesburg. As an E-Commerce Content Editor, you need to be motivated by delighting customers with your content as well as pre- and post-sale support. You are quality oriented with experience in digital content creation and customer service, ideally within an e-commerce environment.Responsibilities:As a member of Cycle Labs online team your primary duties and responsibilities will include, but are not limited to the following:Content Creation

• Writing product descriptions

• Editing images

• Publishing products to the website

• Creating & uploading multiple pre-owned club product pieces daily

Order Management

• Website order allocations. The online team manages the inflow of online orders and is responsible for various checks, customer communications and allocation to stores for fulfilment.
• Invoice digital gift cards.
• Support retail stores with online orders & online related queries

Customer Service

• Monitor the website query channel and direct or respond to queries.
• Provide telephonic support to physical stores and customers related to online orders.
• Customer queries (order tracking, gift card issues, payment queries, refunds, collections, complaints)

Website Shopkeeping

• Homepage shopkeeping. Daily monitoring and updating website banners and products to keep the website fresh and aligned with current marketing campaigns.
• Setup promotions/pricing, bundle deals and shop categories within the website admin panel.
• Identify and rectify online content issues.
• Continuously strive to improve the quality of the content published online for each product.
• Close deals - make sure a sale follows a customer query received in the online space, from LiveChat, Make us an Offer, Abandoned Carts etc.

Requirements

• Bachelors degree in Business Management and/or Digital Marketing or a related field
• Although not compulsory, having some, or all the following experience would be advantageous.
• Being an active golfer or at least having an interest and understanding of the game would be a significant advantage.
• Two years experience within one of the following: Website management/ecommerce, Customer Service and Retail.
• A tertiary education in one of the following or another similar subject would be advantageous: Communications, Journalism or Hospitality

Benefits

• Salary: negotiable

Contact Hire Resolve for your next career-changing move.

• You can also visit the Hire Resolve website:

or email us your CV: * Alternatively, contact Gaby Turner at gaby.turner@hireresolve.us or contact Carmen Schafer at carment.schafer@hireresolve.usWe will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.

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