Job Description

To be responsible

for providing sales and after sales support where required as well as supporting the warranties process relating to all new and used component claims to ensure that all supplier warranties claims are processed.

To be responsible

for registering all new machines with suppliers and the warranties management thereafter.

To assist and support

sales and after sales with daily administrative requirements.

To serve as a point of contact

for customers with queries about products, orders, invoices and deliveries on sales.

Key performance areas (to translate into a measure of success)

Safety, Quality and Housekeeping

Warranties

Administration and Support

General

Main Outputs and Responsibilities for This Position

AREA / TYPE

Responsibilities

Safety, Quality and Housekeeping

Ensure execution of all functions to be at the highest level of quality with continuous identification and implementation of improvement initiatives.

Maintains a neat, tidy and structured environment which complies with occupational health standards.

Ensure a safe working environment by adhering to all Health and Safety policies. Identify any risk within the department and report these to your manager.

Ensure a proper filing system of all required documentation for auditing purposes.

High level of customer service with industry standard turnaround times for all requests as per agreed SLA's.

Build and maintain highly professional relationships with co-workers, customers and suppliers.

Comply with business policies and procedures.

Warranties

Register all new machines on the supplier warranty systems and update AX with the relevant warranty until dates.

Update machines files in accordance with processes and procedures.

Coordinate with branches for all new machine files to ensure registration with suppliers.

Keep an updated record of all new machine files received, in process and done.

Understand warranty processes and terms of all suppliers.

Coordinate all warranty related spend within the company. Interrogate machine repairs spend and question possible warranty claims with branches.

Maintain database of all warranty claims with suppliers.

Log warranty claims with the suppliers as per the respective supplier warranty processes.

Escalate rejected warranties with suppliers.

Ensure follow up with the branches as well as the suppliers.

Feedback to the branches on warranties accepted/rejected with the suppliers.

Monthly reports on warranties paid/accepted/rejected.

Implement a Refurb warranties process with all repair vendors.

Keep a record of all refurb parts, serial numbers and repair dates, to ensure warranty claims are processed where there are failures within the warranty period.

Create awareness within the company around warranties to improve internal knowledge.

Administration and Support

Handling of incoming sales enquiries and the allocation to relevant sales person.

Providing product information to customers.

Follow up on designated sales enquiries responsible for on a daily/weekly to ensure no opportunities are lost.

Follow up and manage customer queries and complaints to relevant departments.

Managing and tracking sales order process and delivering updates to customers and team.

Reviewing and preparing stock lists and forecasts for sales team and business.

Updating and maintaining of monthly targets and reports.

Assist with completion of tenders and compiling commercial documents.

Existing customer follow ups monthly.

Point of contact for sales and after sales activities internally and externally.

Assist with co-ordination and follow up of after sales enquiries (training, service, repair load tests)

Update of CRM system as required

Receive, check, co-ordination and follow up of delivery instructions

Proactive customer communication for machine deliveries

Allocation of rental opportunities and follow up to ensure these are actioned

General

To ensure that the quality of service that Eazi Access provides and the satisfaction of its customers, are treated with the utmost importance at all times

To promote Eazi Access and do everything possible to enhance its image

To ensure that all duties are carried out safely and in accordance with all company and legal requirements

To work in harmony with other employees in the Company

To ensure that confidentiality in all Eazi Access matters is maintained

To produce other information as required and to carry out other duties either directly or indirectly as requested by your manager from time to time

Compliance to standard operation guidelines of Eazi Access

Qualifications

Minimum

Grade 12

Experience

4 Years' Experience in a maintenance environment

4 Years' Experience in administrative tasks and implementation of auditable filing systems

2 years' Experience in dealing with warranties and suppliers.

Knowledge

Rental industry

Knowledge of work of height machinery and equipment

Microsoft Office

Warranties procedures

Equipment sales and warranties

Skills

Communication skills

Numerical skills

Verbal skills

Problem Solving skills

Organizing and Planning skills

Research skills

Administrative skills

Behavioral Competencies

Integrity

Creativity

Logical and Analytical

Interpersonal Skills

Resilience

Persuasiveness

Energy and Drive

Quality Orientation

Job Type: Full-time

Experience:

Technical parts on yellow machine: 3 years (Preferred)
Work Location: In person

Application Deadline: 2025/04/30