Job Description

Brief Responsible for sales and guest service.Responsibilities and Duties

• Handling of safari requests on behalf of our client, received from repeat or recommended guests, via their website and social media channels, corporate & charitable partners
• Inspire potential clients with knowledge of East African properties and destinations by proactively engaging with clients, advising on itinerary routing, logistics a nd suitability of options
• Compile attractive tailor - made itineraries to match client expectations and budgets
• Ensuring turnaround time targets are met/exceeded and attention to detail is paid to the itinerary at the quote, confirmation, and pre-travel stages
• Following sales procedures as set out in the operating manuals
• Follow up with clients after a safari for feedback and encourage referrals
• Working alongside the Sales Ops consultant throughout the sales and confirmation process
• Collaborative approach with Guest Services team to provide best-in-class guest service
• Strive to meet and exceed personal and team KPIs to meet company growth goals, including sharing best practices and ideas with the team on a proactive basis
• Report any errors or issues to you line manager immediately on discovery
• Provide proactive support to colleagues in peak or leave times
• Contribute ideas, testing, and feedback to aid the continual improvement of systems including reservation systems, guest itineraries and others as required
• Attending all training that is offered and proactively growing your knowledge of the company by researching our products (as well as that of 3 party suppliers) and the countries in which we operate to continuously strengthen you knowledge of these destinations
• Taking a proactive and adaptable approach to learning in terms of sales skills, systems, processes and product knowledge

Requirements and Qualifications

• Experience in and knowledge of East Africa safari - at least 5 years of experience
• Experience in a retail sales role for an African inbound operator - at least 10 years of experience
• Skilled in designing detailed and individualized quotes for itinerary requests
• Excellent sales & customer service skills and the ability to close a sale and upsell
• Excellent communication skills (written/telephone), a service delivery mindset, and a strong customer service focus Target-orientated and experienced in delivering results in a performance-oriented and fast-paced sales environment
• Strong administration and organizational skills with great attention to detail with a desire for continuous improvement
• Excellent time management skills with the ability to multitask and prioritize tasks
• Proactive mindset and can-do attitude
• Experience in handling difficult situations (e.g., complaints, last-minute requests, changes whilst travelling)
• Experience in and willingness to handle issues outside of office hours when required
• Self-starter & the ability to work independently as well as within a broader team setup
• Energetic and eager to learn
• Knowledge of Business Sales Systems e.g., HubSpot

Required Work Practices

• Across all interactions, promote the image of the sales team as a best in class externally with our clients and internally with key stakeholders
• As a key point of contact and the face of the company, upholding and contributing to the reputation of the company as a leading safari operator
• The company values are company values that play an important role in how we define ourselves ant set ourselves apart
• We place a high value on living these values in everyday work practices
• These values are genuine, honesty, quality, commitment and care
• When staff events happen within working hours it will be compulsory to attend

Conditions and Working Hours

• You will be required to work in the Cape Town office, Monday - Friday. You are required to work 9 hours per day including a 1 - hour lunch break. The working hours are 08h00 - 17h00 with some flexibility.
• You will be required to be available after hours and on weekends (i.e., on standby occasionally) as and when needed. This includes checking online booking platforms for possible last-minute arrivals/bookings (on a rotational basis within the team).
• Overtime may be required during peak periods for which you may be compensated with time off in lieu
• You will be required to work alternative South African public holidays for which you will be compensated with time off in lieu
• We operate a 24/7 emergency phone that rotates between consultants for which you take full responsibility according to a roster for 1 week at a time
• You may be required to travel for work from time to time

Should you wish to apply for this position, please email your latest CV to diane@abcworldwide.comOn application, please advise:Current Salary (total monthly package before deductions):Expected Salary (total monthly package before deductions):Your Notice Period at your current employer:

ABC Worldwide