Job Description

We are seeking an EB Administration Manager to join our team. As an EB Administration Manager, you will play a crucial role in ensuring that employee benefits programs run smoothly and efficiently. This role requires a combination of technical knowledge, administrative skills, and the ability to effectively communicate and resol...POSITION INFO:We are seeking an EB Administration Manager to join our team. As an EB Administration Manager, you will play a crucial role in ensuring that employee benefits programs run smoothly and efficiently. This role requires a combination of technical knowledge, administrative skills, and the ability to effectively communicate and resolve issues.xc3x82xc3x82What youll do:

• Daily management of personnel, including stipulated performance appraisal, management of absence, oversight, and coordination of required training.
• Supervision of the day-to-day operations of the administrative department and employees.
• Assistance with the investigation and follow-up actions resulting from client complaints or internal mandatory improvement requests
• Understanding and management of incoming work fluctuations and tasks within the department to ensure good quality of service delivery.
• Maintenance of client and member SLAs and ensuring the department stays within SLA by monitoring the teams delivery output.
• Adherence and compliance to legislation, policy, and procedures.
• Developing, reviewing, and improving administrative systems, policies, procedures, and objectives.
• Provision of training on products, provider requirements, and processes to employees.
• Planning, managing, and presenting team/department meetings as required including the taking and distribution of minutes.
• Managing of service provider and administrator relationships and escalating cases where required, including the arrangement of portal access at the relevant service providers and/or administrators.
• Monitoring of billing to ensure deadlines and requirements are met.
• Management of Binder Front-Office functionality, including preparation of monthly reports and annual audits to ensure compliance with the Binder SLA.

Your expertise:

• Minimum 7 years management function-related experience in employee benefits administration
• Proficient in advanced Excel
• Advanced knowledge on employee benefits rules, FICA, FAIS and TCF
• Advanced knowledge of employee benefits processes

Qualifications required:

• Regulatory Examination Certificate (RE5):

Representative * NQF Level 5 (120 credits)

• Certificate of Proficiency
• Business administration qualification or equivalent
• Management qualification or equivalent

Other information applicable to the opportunity:

• Permanent Position
• Location: Midrand
• Work Environment: Office Bound (Onsite)

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