E Commerce Customer Experience Associate
Pietermaritzburg, KwaZulu-Natal, South Africa
Job Description
Wexe2x80x99re looking for an E-Commerce Customer Experience Associate to enhance our customersxe2x80x99 shopping journey.What Youxe2x80x99ll Do:
- Handle customer inquiries through chat, email, phone, and SMS
- Provide product recommendations and resolve concerns
- Process orders, refunds, and returns efficiently
- Maintain accurate customer records
- 1+ year of customer service or e-commerce experience
- Strong problem-solving and communication skills
- Knowledge of Shopify and CRM tools
- Detail-oriented and organized
- Ability to work remotely
- $5/hour plus commissions and annual raises
- Paid time off and health insurance
- Performance-based incentives
- Flexible work-from-home setup
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Job Detail
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Job IdJD1408156
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPietermaritzburg, KwaZulu-Natal, South Africa
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EducationNot mentioned