Job Description

Purpose:

• Managing the forecasting of selection and variety of products offered by an ecommerce website.
• Predict consumer demand so as to manage inventory and guide supply chain operations
• Creating and maintaining forecast models for customers
• Assist Ecommerce team with analysis and improvement of customer processes and inventory improvement through generating product reports for decision making (sell-through rate, sales volumes, average order value, aged-inventory)
• Manage Inventory levels and pricing according to BU requirements
• Tracking product inventory
• Maintaining knowledge of and understanding of current and future trends
• Generating progress reports and presentations
• Identifying forecast changes
• Responsible for ensuring that the products meet the customer needs, preferences, and expectations, as well as the business goals and strategies

Key responsibilities for this position include, but are not limited to:

• Collecting data from internal and external sources on factors known to affect demand
• Analyzing sales, stock, and other data statistics
• Reviewing historical sales trends
• Modeling the data to forecast future demand
• Obtaining information on occurrences that could impact demand like promotions and production delays
• Gathering updates on vendors, distributors, sales, and other stakeholders that can affect demand
• Developing demand forecasts at multiple levels of aggregation for multiple time horizons
• Coordinating cross-functional research activities to reconcile significant variances
• Interacting with sales, marketing, and customer finance to understand demand forecast drivers
• Providing input to the supply planning organization in developing inventory strategies on existing items, new products, and product phase-outs
• Refining systems and methods to improve forecasts in order to better anticipate customer needs
• Collaborate across functions and within business unit to effectively build optimum product assortments
• Developing and implementing the product assortment strategy and plan, based on the customer demand, market trends, and competitive analysis
• Evaluating and optimizing the product assortment performance, based on the sales, profitability, inventory, and customer satisfaction metrics
• Identifying and resolving product assortment issues, such as gaps, overlaps, or redundancies
• Recommending and executing product assortment changes, such as adding, removing, or replacing products, based on the data and feedback
• Collaborating with other teams, such as marketing, merchandising, web development, and customer service, to ensure the product assortment alignment and integration
• Manage e-commerce inventory levels and pricing as per business requirements for all products
• Analyze data and performance of e-commerce customer experience to draw performance insights, identify gaps and suggest improvements
• Proactively optimize all activities towards KPIs

Operational responsibilities:

• Understanding of an online customers journey from Order placement to fulfilment and beyond
• Analytical skills to quickly assess rifts in experience and ability to generate Reports based on retail metrics
• Strong computer skills with proficiency in tools such as Microsoft Office Suite (Excel, Powerpoint, Word)
• Forecasting

Required Qualifications and Experience:

• Relevant qualification or experience in Inventory management. Knowledge of inventory metrics
• 5+ years experience in demand planning and building product assortments within online marketing(preferred)
• Experience in online customer journey mapping and orchestration
• Understanding of the retail e-commerce space & customer journey
• Ability to translate numbers and data into reliable insight
• Understanding of seasonality and peak demand times
• Presentation skills and speaking ability

Required Competencies:

• Experience in ecommerce, Inventory management, or category management (preferred)
• Knowledge of ecommerce platforms, such as Shopify, Magento, or WooCommerce (preferred)
• Proficiency in Microsoft Excel, Google Sheets, or other spreadsheet tools
• Presentation skills and speaking ability
• Cross-functional collaboration skills
• Accountability
• Confidence in your positions
• Ability to create and implement product assortment strategies
• Attention to detail and accuracy
• Creativity and problem-solving skills
• Communication and teamwork skills

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