Job Description

About Us:

Welcome to Rentoza! We're a South African company that's changing the game in e-commerce. Our subscription service for digital goods and appliances is making access, affordability, and flexibility a reality for our customers.

The Role:

We are looking for an experienced eCommerce Product Manager to own the front-end experience and customer journey across our digital platforms. You will focus on enhancing user experience (UX/UI), optimizing conversion rates, and integrating customer communication and support tools like Zendesk to drive seamless interactions.

Key Responsibilities

Product Strategy & Roadmap

Define and execute the product vision for our eCommerce front-end and customer experience. Develop and maintain a roadmap focused on user experience, conversion optimization, and customer engagement. Continuously evaluate industry trends and competitor landscapes to identify areas of improvement.

User Experience & Conversion Optimization

Work closely with UX/UI designers to create intuitive, high-converting shopping experiences. Conduct A/B testing and leverage customer behavior analytics to drive design and functionality improvements. Optimize website and mobile performance, navigation, and checkout flows.

Customer Communication & Support

Integrate and optimize customer support platforms like Zendesk for seamless communication. Work with customer support teams to identify common pain points and improve self-service tools. Implement proactive engagement strategies like live chat, automated messaging, and personalization.

Stakeholder & Team Collaboration

Partner with engineering, marketing, and customer service teams to enhance the customer journey. Define and track key metrics related to customer satisfaction, NPS, and retention. Ensure smooth integration of eCommerce tools, third-party apps, and CRM systems.

Required Skills & Experience

4+ years in eCommerce product management. Experience with ecommerce platforms. Shopify would be advantageous Strong understanding of UX/UI principles and conversion rate optimization. Experience working with customer support tools (Zendesk, Intercom, etc.). Proficiency in A/B testing, web analytics (Google Analytics, Hotjar, etc.), and eCommerce platforms (Shopify, WooCommerce, etc.). Excellent cross-functional collaboration and data-driven decision-making skills.

Benefits:

Offices:

Johannesburg Cape Town Durban

Perks:

Friday lunches Monthly socials Medical aid Employee Health and Wellness Assistance Access to cutting edge technology Transport for late shift workers Hybrid (where applicable)
If you're passionate about technology and want to work in a fast-paced environment where you can make a real difference, Rentoza is the place for you. Join our team and be part of something truly exciting!

Rentoza is an equal opportunity employer whose aim is to promote and achieve equal representation in all levels of all occupational categories. Preference will be given to candidates whose appointment will assist the Company in achieving its Employment Equity targets in terms of the Company Employment Equity Plan.

By responding to this advertisement, you consent to Rentoza lawfully processing your personal information in accordance with the Protection of Personal Information Act 4 of 2013 for recruitment purposes and confirm that any personal information has been submitted voluntarily.

?The company reserves the right not to make an appointment. An application will not in itself entitle the applicant to an interview or an appointment and failure to meet the minimum requirements of the post will result in the applicant automatically disqualifying him/herself from consideration. If you don't hear back from us in 30 days, please consider your application unsuccessful.

Job Type: Full-time

Pay: R40000,00 - R55000,00 per month

Application Question(s):

What is your notice period? What is your current CTC?
Education:

Bachelors (Required)
Location:

Cape Town, Western Cape (Preferred)
Work Location: In person