Job Description

DescriptionAt eComplete, we create and manage the perfect environment in which e-commerce thrives. Our first-of-a-kind, fully managed, end-to-end e-commerce solution helps brands and retailers get to market at a fraction of the time and cost. We manage the entire e-commerce journey - from click to delivery - enabling our clients to stay focused and what they do best. Our mission is to ignite more e-commerce globally and to connect customers with their favourite brands. We are not just changing the e-commerce industry; we are launching it into the next universe of retail.We are growing our e-Complete team in South Africa! As a Digital Account Manager you will play a pivotal role in shaping our organization's success. The successful candidate will play a pivotal role in ensuring smooth operations and consistent service quality for client accounts. This position emphasises seamless collaboration between clients and our business, with a primary focus on enhancing client revenue, satisfaction, retention, and growth.Your role in eCompleteResponsibilities and Deliverables will include, but are not limited to, the following:

• Develop, execute and optimise digital marketing strategies in collaboration with clients and the team to achieve their digital marketing goals.
• Hold teams and channel owners to performance metrics and revenue targets.
• Responsible for client revenue growth and strategies to grow client revenue.
• Foster strong client relationships by actively listening to their needs, providing strategic guidance, and delivering exceptional service.
• Act as the primary point of contact for client communication, managing inquiries, concerns, and requests in a timely and professional manner.
• Analyse client data and campaign performance to identify opportunities for improvement and growth.
• Lead client account reviews and strategy sessions, providing insights and recommendations for optimising performance.
• Proactively identify upsell and cross-sell opportunities to maximise client revenue and account growth.
• Collaborate with internal teams to ensure seamless execution of client campaigns and initiatives.
• Stay informed about industry trends, digital marketing best practices, and emerging technologies to provide thought leadership and strategic guidance to clients.
• Drive customer success and satisfaction through proactive account management and problem-solving.
• Maintain accurate records of client interactions, contracts, and agreements

RequirementsCandidate Requirements & Qualifications:

• Proven experience (3-5 years) as a Digital Account Manager or similar role in a

digital marketing agency or related industry. * Bachelor's degree/Diploma in Marketing, Business Administration, or related field.

• In-depth understanding of digital marketing principles, channels, and tactics.
• Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Excellent project management skills, with the ability to prioritise tasks and meet deadlines in a fast-paced environment.
• Analytical mindset with the ability to interpret data and translate insights into actionable strategies to grow client revenue.
• Proficiency and experience with digital marketing tools and platforms, such as Google Analytics, Google Ads, Facebook Business Manager, etc.
• Experience with e-commerce platforms such as Shopify/Magento

Key Competencies

• Self-motivated and results-driven, with a passion for delivering exceptional client service.
• Ability to work independently as well as collaboratively within a team.
• Flexible and adaptable to changing priorities and client needs
• A passion for e-commerce and the retail industry

Work LevelManagementTypePermanentSalaryMarket RelatedEE PositionNoLocationCape Town

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