Job Description

At eComplete, we create and manage the perfect environment in which e-commerce thrives. Our first-of-a-kind, fully managed, end-to-end e-commerce solution helps brands and retailers get to market at a fraction of the time and cost. We manage the entire e-commerce journey - from click to delivery - enabling our clients to stay focused and what they do best. Our mission is to ignite more e-commerce globally and to connect customers with their favourite brands. We are not just changing the e-commerce industry; we are launching it into the next universe of retail.We are seeking a highly skilled Technical Project Manager to lead and manage external client projects. The successful candidate will be the primary driver behind these projects, responsible for taking ownership of the project, assembling the team,brainstorming, and ensuring each project phase is meticulously planned and executed. This role requires a strong focus on managing stakeholder expectations, ensuring timely project implementation, and maintaining budgetary constraints.Your role in eCompleteResponsibilities and Deliverables will include, but are not limited to, the following:Project Management

• Liaise on the scoping and briefing phase of the project with the client and the technical project leads to coordinate project implementation steps.
• Prepare and present methodical project proposal for sign-off within client budget and company parameters.
• Effectively facilitate client and internal work team meetings related to the project plan.
• Quality assurance/quality checking of each phase of the project to ensure a high standard of implementation.
• Advise and have insight into UX and trends.
• Upskilling and maintaining digital marketing/SEO/Google analytics abilities.

Profitability

• Draft project budgets using previous data and client brief information
• Submit a budget to the client for review and approval.
• Managing project costs by prioritising and maintaining client expectations where required.
• Analyse actual costs incurred during the project and advise on cost-effectiveness.

Communication and Liaison

• Advise on commerce structure policies.
• Ensure client feedback is obtained through client experience
• Track and report on project status.
• Resolve/escalate issues.
• Communicate future project changes based on client feedback and experience.

Team Management

• Assemble and lead project teams, ensuring that all team members understand

their roles and responsibilities. * Manage internal and external resources to ensure efficient project execution.

• Conduct regular team meetings to review project progress, address issues, and

ensure effective communication. * Ensure the project team is working effectively with other departments, such assales and customer support, to meet overall business goals.Financial Management

• Develop and manage project budgets, ensuring projects are delivered within

financial constraints. * Monitor project profitability and ensure projects achieve or exceed financialtargets. * Prepare and present budget reports to senior management and stakeholders.Candidate Requirements & Qualifications

• Bachelor's degree or certification in a related field; PMP, Scrum Master, or similar

certification is a plus. * 3+ years experience in project management life cycle. e-Commerce and/or technical exposure advantageous

• Shopify/Magento Experience
• Proven experience as a Technical Project Manager, specifically in managing

e-commerce projects. * Strong understanding of e-commerce platforms, technologies, and bestpractices. * Strong understanding of project management methodologies and tools.

• Excellent communication and leadership skills.
• Ability to manage multiple projects simultaneously in a fast-paced environment.
• Proficiency in project management software and tools.
• Strong problem-solving skills and attention to detail.
• Ability to work under pressure and meet tight deadlines.
• Experience with budget management and resource allocation.

Key Competencies

• Systematic and methodical thinker
• Relationship building
• Excellent communication skills (verbal & written)

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