Job Description

Oxford University Press Southern AfricaOxford University Press advances knowledge and learning of all kinds, from a child reading their first words to a researcher expanding the frontiers of their field. Our work is constantly evolving, and the possibilities are endless. We strive to help more and more people around the world achieve their potential.Oxford University Press is a department of the University of Oxford. It is our mission to further the University's objective of excellence in research, scholarship, and education by publishing worldwide.Education Support Consultant Manager: Cape Town(Permanent Position)Oxford University Press International School Sales department is recruiting for an individual to oversee the Education Support Consultant team to set priorities, measure performance and oversee the day-to-day management of the Education Support Consultant team. This role will drive and monitor the teams inbound and outbound activity to support regional teams achieve their target.The successful candidate will be required to work closely with the Head of International School Sales, Regional Managers, School Relationship Managers, Strategic Account Managers, Professional Development and Marketing to ensure that OUP can maximise its reach servicing its customers.The Education Support Consultant Manager will report to the Head of International School Sales. This post is a hybrid role, based in, Cape Town.Principal Accountabilities:Territory Performance and Marketing Strategy:

• Responsible for meeting performance targets through driving promotional activity for OUPs Education products & services in defined regions.
• Work with Regional Managers, School Relationship Managers PD and Marketing to maintain a high standard of support for customers.
• Drive marketing activity in each territory - the broad focus of the team will be on responding to inbound enquiries and discovery of new business leads.
• The role will also support the execution of regional marketing campaigns and events and will provide market information and competitor feedback.

Team Management:

• Day-to-day management of a team of Education Support Consultants.
• Set KPIs, measure performance, activity, coaching, mentoring and developing the skills of the Education Support Consultant team. Regular reporting on KPIs and pipeline to the Head of International School Sales, including Salesforce data
• Act as the spokesperson for the Education Support Consultant team in internal meetings.

Forecasting and results:

• Communication, both upwards and downwards, of Education Support Consultant promotional and activity performance.
• Producing and communicating analysis and pipeline to enable OUP to develop its forecasts.

Data and CRM:

• Works with Head of International School Sales and Regional Managers to ensure quality and accuracy of CRM database and pipeline for assigned customers. Coordinates activities with Marketing and PD to ensure effective use of data and follow up on leads generated.

Processes:

• Responsible for ensuring that our processes and infrastructure work as well as possible for the Education Support Consultant team. If processes can be improved, the role will be responsible for making changes or facilitating this change.

Representing OUP across the International landscape, furthering OUPs global mission, and operating OUP International School business with the highest standards of professional and ethical business practices, in line with OUPs values and Code of ConductQualifications and Experience:

• Relevant National Diploma or Degree, ideally in Sales, Marketing or Education
• Experience of working within education or publishing
• People Management experience
• Business and Commercial Acumen
• Customer Focus
• Drive for results
• Build strong relationships with internal stakeholders
• Excellent presentation skills

Attributes:

• Resourceful, organised and a good problem solver, a good communicator with an aptitude for learning, excellent collaboration skills
• Ability to multi-task effectively and adapt well to the fast pace of change in the organisation
• Action and delivery oriented
• High levels of business and commercial acumen
• Customer-focused
• Multicultural sensitivity and integrity
• Innovator
• Positive Attitude
• Openness and adaptability to change
• Highly organized

OUP offers the following:

• Remuneration commensurate with experience
• Pension and medical aid benefits
• Statutory leave
• Training opportunities
• Engaging work in a rewarding and ethical environment

Oxford University Press, an equal opportunity employer, seeks a talented individual to fill this post in its International Sales Department based in the Goodwood, Cape Town. Oxford University Press will consider all applications in terms of its Employment Equity Plan, which acknowledges the need for transformation.Closing date: 16 April 2024To apply please visit our website: https://oxford.mcidirecthire.com/external/currentopportunities

Oxford University Press