Job Description

Call Centre Administrator (JB3916)
Pinetown
Market Related

Fixed term contract – candidates should be available for an immediate start

Are you a highly organized and customer-focused individual looking to thrive in a dynamic work environment? We are currently seeking a Call Centre Administrator to join our team in Pinetown. As a Call Centre Administrator, you will play a crucial role in providing exceptional support to our customers and ensuring the smooth operation of our call centre.

Requirements:
Experience: Prior experience in a call centre or customer service role is advantageous.
Communication Skills: Excellent verbal and written communication skills in English.
Computer Proficiency: Comfortable with basic computer applications and data entry.
Organizational Skills: Strong organizational and multitasking abilities to handle a fast-paced work environment.
Customer Focus: Dedication to delivering exceptional customer service with a positive attitude.
Team Player: Ability to work collaboratively with team members and other departments.


Key Responsibilities:
Customer Support: Handle inbound and outbound calls, addressing customer inquiries, resolving issues, and providing excellent service.
Data Entry: Accurate and timely entry of customer information, transactions, and interactions into the database.
Administrative Tasks: Perform various administrative duties to support the overall efficiency of the call centre, including filing, documentation, and maintaining records.
Communication: Collaborate with team members and other departments to relay important information and ensure a seamless flow of communication.
Problem Resolution: Identify and escalate issues that require immediate attention, collaborating with the appropriate teams to ensure prompt resolution.

Skills Required