Job Description

Collections Clerk (JB3587)
Pinetown, KwaZulu Natal
Permanent
Market-Related Salary

To collect outstanding fee payments through a process of persuasion and negotiation whilst ensuring that legislative requirements are met.

Educational requirements:
Grade 12
Exposure to a finance environment or relevant experience in a similar role
At least 6 Months to a years’ experience
Experience in a call center environment or relevant experience in similar role
MS office proficient
Exposure to Excalibur collections system (min 6 months experience)

Main Purpose:
Achieve set collection targets
Ensure legislative requirements are adhered to collecting outstanding fees
Ensure consistent and professional service levels
Arrears collections
Updating and maintenance of database
Appropriate negotiation with debtors
Problem and query resolution
Contacting students and making payments arrangements
Ensure daily target and monthly target are met.
Capturing of arrangements, Maintaining Database, and meeting d/o target
Negotiate for suitable instalments to recover debt.
Maintain Excellent Customer relationship.
Handling statements Request and all customer related queries.
Creating a new debit order and update d/o information on Hyphen and Grafana.
ITC update for paid up accounts.
Contacting debt review companies
Work on collections WhatsApp line




Please email your full comprehensive CV to recruitment@educor.co.za and quote JB3587 in the subject line
For full JD & to apply online https://tinyurl.com/EducorCareers

Skills Required