Job Description

Our client, one of the biggest banks in South Africa who is a firm believer in technical innovation and leading-edge financial solutions is urgently looking for a Electrical Engineer - Building Services, Real Estate Services (Pr. Eng) to facilitate, coordinate and align processes and communication in support of increasing efficiencies and service delivery within real estate services property portfolio infrastructure and operations section. Optimize incident response and resolution by proactively gather and disseminating information, identifying efficiencies and monitoring progress of projects.

In order to be considered the following is required:

• Must be a registered Pr. Engineer with ECSA
• Degree: Engineering Sciences Study Direction
• 8 - 10 years of broad exposure and knowledge of all aspects of building engineering infrastructure management and delivery
• Strong working knowledge of Backup Systems, Generators, Uninterruptable Power Supplies, Electrical reticulation systems, Energy Sustainably and Building Structural Design (CAD) systems, including problem solving complex infrastructure and application service impacting issues. Working in a cross functional team to isolate problems and provide meaningful remediation plans
• 8 - 10 years good understanding of agile working practices and Engineering Project Management

Responsibilities:

• Collaborate with a wide range of stakeholders across the country, building relationships across functional areas and with external parties to support service delivery and problem resolution
• Collaborate with technical teams to review vendor contracts considering resources, forecasted service offerings and required capabilities
• Collaborate with working groups, coordinate and align work processes and deliverables to support efficiencies, identifying duplications or overlaps as appropriate
• Collate and maintain technical service catalogues for all services offered within the property infrastructure and operations sections
• Collate impact assessment outcome action items and monitor completion and execution of these, assisting with coordination and alignment of various workstreams where appropriate
• Conduct post-mortems and incident reviews, drafting appropriate documentation and monitoring implementation of actions and related outcomes
• Coordinate and facilitate incident impact assessments with internal clients, representing the practice leads and technical experts in communication and engagements as appropriate, in order to identify client concerns, impact and context
• Draft and maintain impact assessment reports for each of the specific technical services; understanding the critical systems; impact of failure on business and potential operational losses
• Draft documentation and action items for any changes required to processes, artefacts or deliverables within the section as indicated by practice leads and seniors
• Enable integrated ways of working and collaboration across the value chain to deliver for the client
• Maintain close working relationships with key business stakeholders (Product Owners / Managers) and stay abreast with the business direction and future technical service requirements
• Maintain system and service monitoring capability (via Building Management Systems), identifying optimisation opportunities or additional monitoring capabilities as appropriate, including the creation and escalation of incident alerts
• Measure and identify areas for optimisation of system performance, to support continual improvement and capability development
• Monitor the technical services productivity dashboard in order to identify trends, concerns and other matters requiring review or intervention by seniors
• Participate in incident response and remediation activities, providing up to date information for decision making and responses
• Perform service reviews of vendors to ensure that the service provided is at the right level and act as escalation point for management of vendors in case of service impact
• Plan the regular testing of disaster recovery (DR) and business continuity measures for the section, monitoring implementation and execution and escalating areas of concern to practice leads
• Provide input into the development of the technical services offerings, collaborating with planning and forecasting activities of the various services as required
• Provide insight and guidance on the end-to-end performance and operability of specific services, partner with engineering infrastructure teams as required to define and implement improvements in service and architecture
• Review and draft agreements to achieve service requirements, both with internal clients and external service providers, identifying measurable processes and outcomes and reviewing these regularly, for approval by seniors and implementation and alignment by practice leads in team

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