Job Description

GET TO KNOW ALORICA

At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.

JOB SUMMARY

Responsible for supporting Employee Relations function throughout the organization, with a primary focus on investigating mid to high level Employee Relations concerns and acts a resource to field HR Operations for Employee Relations.

JOB RESPONSIBILITIES

Investigates mid to high level Employee Relations concerns received through site HR or employee ethics hotline within assigned region, including, but not limited to sexual harassment, discrimination, retaliation, security, etc.


Provides timely investigation summaries for all completed investigations


Conducts employee relations risk assessments and provides actionable feedback


Communicates regularly with ER Manager and Director of ER regarding pending investigations


May assist in conducting training and coaching of managers on Employee Relations for all completed investigations


Communicates status of all Employee Relations investigations to Employee Relations and Compliance Coordinator for tracking


Partners with field HR Regional Managers / Directors to provide counsel and facilitate prompt and effective resolution of workplace conflict to address issues for employees and managers in a manner consistent with Alorica's policies


Regularly communicates Employee Relations activity updates and trends to field HR Regional Managers / Directors and makes recommendations to implement improved processes


Maintains accurate, confidential records regarding all investigation


Interacts with field HR and HR Business Partners to ensure a high level of employee satisfaction and engagement


Partner with legal in conducting investigations, researching policies/ practices, creating and gathering appropriate documentation, and making recommendations


Develops effective relationships with Business Partners to promote good employee relations throughout the organization

OTHER RELATED DUTIES

Participates in projects performed by the Employee Relations department, as necessary


Supports other Employee Relations investigators in times of high-volume case load

JOB REQUIREMENTS

Minimum Education and Experience:

Minimum of Bachelor's degree and/or 2 or more years of experience in Employee Relations, Investigations (harassment, discrimination, leave, accommodations, etc,), employment law, disciplinary actions.

Knowledge, Skills and Abilities:

Demonstrated ability to work independently, with excellent time management skills.


Strong attention to detail and the ability to analyze and interpret facts.


Excellent verbal and written skills, with the ability to communicate effectively with all levels of staff.


Ability to keep and maintain confidential and secure records and information


Ability to use independent judgment to make decisions


Fully efficient in MS Office

Work Environment:

Constant work performed in a climate controlled office (or remote office) environment

Physical Demands:

Frequent work performed in a sedentary position


Rare work performed while standing If you are interested, please send us your CV in English.


Applications will be processed in strict confidentiality.



Only short-listed candidates will be contacted.



The personal data of the applicants will be processed in strict confidentiality by Alorica solely for the purposes of selection and recruitment and will not be transferred to other data controllers unless required by law. Applicants provide their personal data on a voluntary basis and will have the right to access and correct their personal data within a reasonable time upon filing a written request.