Job Description

Our client in the IT industry is currently looking for an End User Computing Tier 2 Support Engineer, in Rosebank.

Responsibilities:

• Deliver exceptional service to internal and external clients.
• Respond to clients within SLA.
• Provide regular updates to clients with regards to incident updates.
• Apple Technology Support.
• Support and maintenance of hardware and software (Desktop; Laptop; Servers)
• Installing, Configuring and Installation of Microsoft OS, OS Services.
• Microsoft Server Technologies support:
• Active Directory.
• DHCP/DNS (intermediate understanding and configuration)
• Exchange online/Office 365.
• Group policies understanding and configuration.
• VPN.
• Any RMM application like Ninja or Manage Engine Desktop Central.
• Ensure that issues are resolved in line with the company's processes and policies.
• Document and maintain customer technical procedures.
• Complete and file checklists timeously.
• Track and manage own work record via regular time and ticket/task time entries.
• Prioritize own tasks.
• Establish relationship with IT Manager.
• Provide guidance and training to client personnel, empowering the users to help themselves.
• Escalate any ongoing, unresolved, or business critical problems to the Technical Operations Manager in a timely fashion.

• Education and Qualifications:
• Matric/Grade 12.
• Apple Certified Associate.
• MS-900.
• AZ-900.
• AZ-104.
• A+ N+ (advantage)
• Server Certifications within the last 2 years.
• Experience: 2 years experience in a Support Engineer role (providing first and second line support)
• Microsoft experience.
• Understand wireless technologies.
• Comprehensive knowledge and experience in Hardware and Software.

• Up to R22 000 CTC per month.

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