Job Description

Community & Engagement Manager - Team Lead



Are you a natural storyteller, a master of engagement, and a pro at bringing communities to life? Do you thrive in the fast-paced world of social media and live event coverage? If you're as comfortable crafting compelling brand personalities as you are leading a team, then we've got the perfect role for you.

What You'll Do:

Lead & Inspire - Manage and mentor a team of engagement specialists and community managers, ensuring they're motivated, aligned, and delivering top-notch community interactions. Engage & Grow - Build authentic connections with our audiences across platforms, keeping conversations meaningful, fun, and on-brand. Own the Moment - Plan and execute live event coverage with precision, creativity, and speed. From trending topics to real-time storytelling, you'll make every moment count. Write & Create - Manage Craft engaging copy, responses, and social posts across multiple platforms that capture attention and drive interaction. Think & Solve - Bring creative solutions to the table, whether it's rethinking engagement strategies, optimising workflows, or tackling unexpected challenges. Plan & Execute - Oversee scheduling, create content calendars to assist creative teams, and team coordination to keep everything running smoothly.

What You Bring:

Proven experience in community management, social engagement, or a related role. Strong leadership skills with the ability to inspire and organise a team. Excellent writing and communication abilities--witty, sharp, and always on-brand. Experience with live event coverage and real-time social-first content creation including photography and video. A strategic mindset with a knack for problem-solving and quick decision-making. Strong project management skills and a love of organisation. Familiarity with scheduling tools, analytics, and digital trends.

Qualifications/Experience/Skill:

Proficient with Khoros and Sprout, Brandwatch and Hootsuite a plus. Proficient in MS Office365 (i.e. Word/Excel/PowerPoint/MS Teams/OneDrive, etc.) and Google Office Suite Minimum 5 years working experience as community & engagement manager in a creative agency or related company Chronically online and in tune with social trends locally and globally Good understanding of social media KPIs A good command of the English language (both verbal and written) Vernacular: ability to write in isiXhosa & isiZulu will be advantageous Strong multitasking skills (ability to work on more than one brief at any given time) Strong time management skills Strong administrative and organisational skills

Why Join Us?

We're a team that thrives on creativity, collaboration, and making an impact. If you love the idea of shaping conversations, leading a team, and bringing communities together in fresh and exciting ways, we'd love to hear from you.

Let's build something amazing together!



As per spec