Job Description

At Pragma we provide the opportunity for individuals to enjoy their working lives as much as their home lives. We foster a team environment in which each individual is recognised, valued and developed to support our company strategy. We encourage people with disabilities and from diverse backgrounds to apply.
If dealing with Operations is one of your strengths and something you enjoy, then this role might be ideal for you...
The contract's Operational requirements will be your responsibility.
Partnering with the client's management teams enables the project to drive the activities that help deliver our operational service offering successfully.
Opportunities to travel locally, work independently, organise and control your own work effort and facilitate change are some of the aspects that make this role interesting.
Access to extensive training opportunities to help grow your knowledge and career is available and key to future growth.
It will be expected of you to generate your own innovative ideas and identify and/or contribute to great cost saving initiatives.
Minimum Requirements

• National Diploma (Industrial / Mechanical / Electrical / Civil Engineering)
• Eng or B.Tech (Industrial / Mechanical / Electrical) degree is preferred
• Valid drivers license & own transport
• 5+ years' strong engineering / maintenance / manufacturing experience
• Good understanding of SLAs and management of contracts
• Experience in managing technical and non-technical staff
• Previous experience in facilities management / retail industry is beneficial
• Be reliable, trustworthy, have good communication skills and be able to work under pressure

• Take ownership of the service delivery (performance) in all regions
• Enable and train AM resources to effectively deliver the "Pragma Way"
• Build long term relationships with the client's Operational management team(s) and contractors so they regard Pragma as their trusted partner
• Use Business Intelligence Tools (e.g. SSRS reports) effectively to enable informed management decision-making
• Manage and coordinate resources in all regions
• Provide excellent service that satisfies the client and assist the client to resolve complaints
• Do site inspections and assist the client to resolve critical problems identified
• Participate as Steering Committee member
• Do regular region visits to ensure consistency of service delivery
• Drive site visit and Asset Care Plan attainment in all regions
• Manage exceptions on reactive maintenance

Pragma