Job Description

Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Metropolitan provides practical financial solutions for people, communities and businesses. Visit us at
Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.
Role PurposeManagement and servicing of direct personal lines insurance client portfolios. The Service Consultant needs to ensure that there is a balance between the company's business priorities, which includes growth and client retention, whilst adhering to the insurance needs of clients.
Requirements

• 3 Years' Experience in Servicing (Short Term Insurance)
• Matric/Grade 12
• FAIS Credits (min 30 credits in short term insurance if date of first appointment is before 2010); or if date of first appointment is on or after 01/01/2010, a full recognised qualification as per the FSCA qualification
• FAIS Regulatory examination for Representatives (RE5)
• 18 CPD (continuous professional development) points for anyone working with two lines of business and KI's
• Drivers license and own vehicle

• Servicing of dedicated client portfolios either telephonically, face to face (in person) and electronically
• Credit control/Unpaid Debit Orders/Account Queries
• Maintaining and building client relationships
• Delivering excellent client service
• Maintaining and improving agreed client service levels
• Thorough knowledge of short-term insurance products
• Retention of current client portfolio
• Growing current client portfolio
• Identifying cross selling opportunities and provide leads
• Assist clients with claim forms and queries
• Day to Day management/assistance to clients and ensuring portfolio profitability
• Underwriting on multi claimants/high loss ratio clients
• Processing of Renewals
• The role requires regular travel to clients in and around South Gauteng

• Technical Retail Acumen
• Portfolio Management
• Risk awareness
• Cross selling/Lead Referral
• Extensive knowledge of the Short-Term Insurance Industry
• Thorough understanding of insurance products
• Thorough understanding of business principles and Practices
• Interpersonal Skills
• Ability to handle conflict
• Negotiation skills
• Problem solving skills
• Risk Assessment and analysis
• Insurance Principles and practice
• Customer and Personal Service
• Clerical and Administrative Skills
• Team Player and a willingness to assist colleagues
• Time management

Momentum