Job Description

Accountable for;

• Efficient day to day running of the IT Equipment department.
• Management of daily incidents raised through IT Service Desk on behalf of users within the campus.
• Ensure all warehouses within the Inland division are performing optimally on all IT equipment based on site specific operational design.
• Responsible for procurement, administration, issuing, collection, repair and maintenance of all IT equipment.
• Addressing the common incidents of the IT equipment by implementing the upgrades or new.
• Managing the IT equipment maintenance costs.
• Design operational procedures to enhance Supply Chain operations within the park during changing environments. E.g.: peak, riots, volume dips/spikes, pop-up DCs, new site openings etc.
• Collaborate with all functional departments/cross-functional teams within the campus.
• Collaborate with DCs and support personnel within the group to formulate best practices.
• Analyze DC operations performance data to formulate best operating practices.
• Management of downtime on DC operations/machinery.

Management

• Operational work planning, priority setting and scheduling
• Operational performance monitoring
• People and enabling capacity management
• Manage interfaces with Operations, staffing labour brokers and Buying
• Resolve escalated operational issues

Leadership

• Staffing decisions up to middle management level
• Developing others - focus on functional skills - identify needs and source solutions
• Individual performance management
• Motivate and discipline team
• Project development, management and implementation

Requirements for the position:

• Relevant IT Qualification or equivalent (desirable).

Previous experience

• Minimum of two years in a similar role,
• Warehouse operations experience.

Knowledge / Skills:The ideal candidate will have knowledge of DC operating procedures and experience on the following systems:

• INFOR wms
• KNAPP Sortation (desirable)
• Cognos BI
• Voice Console
• SAP Retail
• MS Office (Excel VBA knowledge is desirable)
• Microsoft O365 Platform
• Microsoft Power BI
• Helix Remedy System

Job Advert Details
Job Category Logistics
Job ObjectivesAccountable for;

• Efficient day to day running of the IT Equipment department.
• Management of daily incidents raised through IT Service Desk on behalf of users within the campus.
• Ensure all warehouses within the Inland division are performing optimally on all IT equipment based on site specific operational design.
• Responsible for procurement, administration, issuing, collection, repair and maintenance of all IT equipment.
• Addressing the common incidents of the IT equipment by implementing the upgrades or new.
• Managing the IT equipment maintenance costs.
• Design operational procedures to enhance Supply Chain operations within the park during changing environments. E.g.: peak, riots, volume dips/spikes, pop-up DCs, new site openings etc.
• Collaborate with all functional departments/cross-functional teams within the campus.
• Collaborate with DCs and support personnel within the group to formulate best practices.
• Analyze DC operations performance data to formulate best operating practices.
• Management of downtime on DC operations/machinery.

Management

• Operational work planning, priority setting and scheduling
• Operational performance monitoring
• People and enabling capacity management
• Manage interfaces with Operations, staffing labour brokers and Buying
• Resolve escalated operational issues

Leadership

• Staffing decisions up to middle management level
• Developing others - focus on functional skills - identify needs and source solutions
• Individual performance management
• Motivate and discipline team
• Project development, management and implementation

Qualifications

• Relevant IT Qualification or equivalent (desirable).

Experience

• Minimum of two years in a similar role,
• Warehouse operations experience.

Knowledge and SkillsThe ideal candidate will have knowledge of DC operating procedures and experience on the following systems:

• INFOR wms
• KNAPP Sortation (desirable)
• Cognos BI
• Voice Console
• SAP Retail
• MS Office (Excel VBA knowledge is desirable)
• Microsoft O365 Platform
• Microsoft Power BI
• Helix Remedy System

Shoprite Holdings