Job Description

Momentum Trust provides Executorship solutions to the clients of Momentum who die with a Momentum Will. We also provide the same service to clients who either don't have a Will (die intestate) or under Power of Attorney if they may have been appointed Executors but are required by the High court to obtain the services of an appropriately qualified Agent, before they will be appointed by the High Court.
Role PurposeThe Estate Specialist will be responsible for winding up the decease estates.
RequirementsQualifications:

• Relevant legal or commerce degree (required)
• Additional qualifications relevant to estate and trust administration (advantageous)
• FISA Membership (advantageous)

Experience:

• Minimum 3 years experience working with estate administration
• Tax knowledge is a critical element.

Duties & ResponsibilitiesInternal Processes: Estate Administration:

• Administer Estates from the take on process to the distribution process until filed on record - ensuring all relevant Legislation in the Fiduciary space, as applicable to the matter, is complied with.
• Meet turnover standards
• Meet communication requirements as set out in the communication framework.
• Adopt a proactive stance on administering the estate.
• Measure such outcomes relating to the take up of Momentum products.
• Setting up the reporting framework to manage the Estate administration process for:
• Client preliminary interview and ongoing reporting at predetermined and ad hoc interval
• Leverage Broker involvement throughout the process to ensure Inheritance reinvested via Momentum where possible
• Masters Office and SARS engagement process

Administration of:

• Multiple tiered Estate administration process from Pure outsourced (under SLA) to actually doing the Estate administration work in-house.
• Provide all reporting including financials and turnaround times to pre agreed benchmarks

Client:

• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
• Build and maintain relationships with internal and external stakeholders
• Participate and contribute to a culture of work and client centric thinking, productivity, service delivery and quality management
• Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery
• Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes
• Build and maintain relationships with clients and internal and external stakeholders
• Contribute to the process of negotiating objective and realistic service level agreements, monitor appropriateness and recommend adjustments
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed
• Make recommendations to improve client service and fair treatment of clients within area of responsibility

People:

• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service
• Develop and maintain productive and collaborative working relationships with peers and stakeholders
• Positively influence and participate in change initiatives
• Continuously develop own expertise in terms of professional, industry and legislation knowledge
• Contribute to continuous innovation through the development, sharing and implementation of new ideas
• Take ownership for driving career development

Competencies

• Attention to detail
• Good Communication Skills
• Business Acumen
• Customer/ Stakeholder Commitment
• Drive for Results
• Collaboration
• Time-management

Momentum