Job Description

Position Summary: - Achieve all Brands key performance indicators and targets - Provides high touch service to all customers at all times to deliver personalized service dependent on customer's needs across all generations and all ethnicities. - Ensure s represents brand in a positive and professional manner at all times - Fosters excellent working relationships on counter and with the wider business and retailer. - Drive transactions by proactively promoting new products and additional tasks. - Achieves the brand expectation for appointment and bookings. Responsibilities: - Achieve sales targets - Create ways to achieve sell through targets eg. On counter Special Events - Ensures customers are treated professionally at all times/Service excellence - Be sales experts - Recruit new customers to the Estee Lauder brand - Monitor competitor brands - Ensure client registry is kept up to date at all times - Ensure all clients are informed timeously of promotions and special events - Ensure all sales are recorded according to standard - All customer returns to be handled according to policy - Ensure in store promotions are organised effectively and timeously - Attend training courses as and when scheduled - Ensure knowledge levels are accurate and up to date - Demonstrates effectiveness in make up application and consultation - Demonstrates effectives in skin care consultations - Ensure that attendance is punctual and professional - Ensure a full, clean and neat uniform is worn at all times whilst on duty - Ensure personal hygiene levels are at a high standard - Ensure counters, shelves and cupboards are kept clean and dust free at all times - Ensure discontinued stock is removed - Ensure cleaning tools are stocked and in good condition - Ensure all testers are clean and in good condition - Ensure there is sufficient stock for all promotions - Ensure display is per merchandising guideline - Ensure that collateral corresponds with promotion - Follow the Estee Lauder Service Standard - Record all sales on a daily basis - Consolidate sales records weekly and then monthly as per required standard - Ensure stock counts are done monthly and recorded timeously - Ensure stock levels are maintained according to standard - Ensures reports are submitted accurately and timeously Qualifications - Grade 12 - Experience in the luxury beauty industry/Retail Cosmetics Experience - Strong Selling Skills - Retail/customer service experience - Excellent communication skills - Abiity to work retail hours - Beauty Certificate or similar Job: Retail - Store Primary Location: Europe, Middle East, Africa-ZA-KZN-Durban Job Type: Standard Schedule: Full-time Shift: Variable Job Number: 2413618

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