Job Description

:

Position Summary:

• Achieve all Brands key performance indicators and targets

• Provides high touch service to all customers at all times to deliver personalized service dependent on customer's needs across all generations and all ethnicities.

• Achieves the brand expectation for appointment and bookings.

Key Roles & Responsibilities:

• Create ways to achieve sell through targets

• Provide welcoming, personal, professional service to all customers at all times.

• Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive.

• Assist customers with product and services selection and information.

• Perform professional and appropriate makeup applications to achieve the look the customer desires.

• Obtain customer data for CRM system or other client list as required.

• Keep informed about products, company information and store information.

• Actively participate in events and new product launches and ensure 100% sell through within 6 weeks

• Actively participate in training sessions and partnered store mandatory training sessions.

• Inform customers timeously about promotions & events

• Ensure personal hygiene levels are at a high standard

• Ensure counters, shelves and cupboards are kept clean and dust free at all times

• Ensure discontinued stock is removed

• Ensure cleaning tools are stocked and in good condition

• Ensure display is per merchandising guideline

• Assist in Inventory Management

• Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.

• Communicate low on stock and out of stocks to the Retail Manager.

• Assist in the proper rotation of stock

• Ensure provision in Retek system

• Ensure all testers are clean and in good condition

• Maintaining work environment

• Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas.

• Inform management of any store maintenance or Health and Safety issues which might lead to accidents.

• Administrative Assistance Activities

• Adhere to proper security procedures regarding handling of cash and assets.

• Weekly top SKU counts

• Consolidate sales records weekly and then monthly as per required standard

Qualifications

Requirements:

• Grade 12

• Skilled Make-up Artist or Skincare Specialist

• Experience in the luxury beauty industry/Retail Cosmetics Experience

• Retail/customer service experience

• Strong Selling Skills

• Excellent communication skills

• Ability to work retail hours

Job: Retail - Store
Primary Location: Europe, Middle East, Africa-ZA-KZN-Durban
Job Type: Standard
Schedule: Full-time
Shift: Variable
Job Number: 242452

Estxc3xa9e Lauder