Job Description

Are you passionate about creating unforgettable experiences? Do you thrive in a fast-paced, detail-driven environment where every event is a chance to tell a story? A leading luxury hospitality group in South Africa, is looking for a dynamic Events Coordinator to join our team.With a portfolio of exceptional hotels, residences, and venues in iconic destinations, they craft experiences that linger long after the last toast. If you're a creative, organized, people-loving professional ready to take events to the next level xe2x80x94 this is your stage.CPT | PERMANENT | NEGOTIABLEQualifications

• Degree in hospitality management or public relations.
• Proven experience in event planning or event coordination in a corporate environment.

Skills

• Planning and organization.
• Decision-making skills.
• Creative and Critical thinking.
• Written communication.
• Public speaking.
• Leadership skills.
• Time management.
• Networking skills.
• Good communication skills.

Experience

• Minimum 2-3 yearsxe2x80x99 experience in a similar position

Product Knowledge

• Superior knowledge of all operations assets, venues, properties and details to ensure thorough sales and planning of events
• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
• Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
• Policies and Procedures
• Ensure superior knowledge of all policies and procedures as below (but not limited to)
• Event and group contracts
• Booking terms & conditions xe2x80x93 per product and venue
• Commission terms & conditions
• Special offer terms
• Quotation, invoicing and payment procedures

Sales and Marketing

• Product development, sales and operational delivery of the event concept
• Assist in driving sales through launching of new product packages, opening key accounts and cross selling to maximize market share for the group
• Monitor and increase sales of all facilities
• Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems
• Oversee Activities - From the design of a new logo to outlets where company literature will be placed, sales and marketing coordinators have their hands on just about anything that relates to the image. They also play a role in deciding things such as which conventions sales staff should attend, where product samples should be distributed, or which incentive programs might best attract customers.
• Provide Reports- Management wants to see the results of various initiatives. Sales and marketing coordinators gather pertinent information and organize it into visual or written presentations.

Coordination

• The events department is responsible for the coordination of

• All event venue bookings including The Rotunda, Media Room, Boardroom, Conference Room, Tides, Sandy B and Loft
• Handling all bookings for special events, including (but not limited) to Valentines, Motherxe2x80x99s Day, Fatherxe2x80x99s Day, Xmas, New Years
• Ensure all coordination, billing and event procedures are adhered to according to company procedures and policies
• Ensure all enquiries are responded to speedily, efficiently, correctly and in a professional manner.
• Ensure all client requirements are met.
• Ensure maximum occupancy of venues and sales.

Operations

• Assist in managing relationships with key external suppliers
• Develop close working relationships with key functions and internal suppliers within the group
• Develop and manage relationships with PCOxe2x80x99s and key multi-national clients
• Research and keep up-to-date with all banqueting equipment, methods and techniques
• Assistance with operational and level stock control
• Awareness of health and fire regulations regarding food preparation and serving, and building maintenance in all banqueting facilities
• Keep up-to-date with latest trends and implementation
• Meticulous coordination of all details of events to clients satisfaction
• Perform operational shifts within the F&B outlets during high occupancy times within the hotel (according to operational requirements)
• Manage and ensure maintenance of operating equipment for the department
• Prepare reports as required by the company

Guest relations

• Adopting a xe2x80x9ccan doxe2x80x9d attitude with regards to guest enquiries and ensuring this is implemented throughout the department
• Ensuring guest satisfaction at all times
• Investigate and resolve complaints
• Reporting of the department issues accordingly

Please send your CV to Nichael Clack:Thank you for applying with RAREcruit!Follow us on social media for the latest jobs, trends and market insight:Website:global.comLinkedIn:Facebook:If you're not contacted within three working days, please consider your application as unsuccessful.By submitting your personal data and application you hereby confirm that you have no objection for RAREcruit (Pty) Ltd to retain your personal information on our database for future employment opportunities that may arise and, that the information you have provided is true, correct and up to date.For more information please do not hesitate to contact us.

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