Job Description

EWP Clinical Case ManagerFunctionLife Occupational health / Employee WellnessFacilityPositionEWP Clinical Case ManagerIntroductionA permanent vacancy exists for an EWP Clinical Case Manager within Life Health Solutions, based at the Head Office in Rosebank or Bellville Office Western Cape. The EWP Clinical Case Manager will be reporting to the EWP Team Leader. The successful candidate will be responsible for providing quality emotional consultation and counselling with employees telephonically, as well as attending to and receiving overflow calls within the team. The role will require the referral, management and follow-up on referrals to the EWP Practitioners network and ensure services are in line with the clients' service level benchmarks. The compiling of reports and risk management are also important aspects in this position.Critical Outputs

• Provide quality emotional telephone counceling and consultation services to relevant stakeholders
• Demonstrate appropriate consultation methodologies that are efficient, customer focused and professional, as well as aligned to clinical protocols provided by Life Health Solutions
• Link, and follow-up on face to face referrals to the EWP Practitioners network and ensure resolution within the service level benchmarks
• Maintain up to date knowledge of client companies' Service Level Agreements as well as internal systems, policies and procedures
• Consider appropriate care methodology when providing solution plans (Channel of Care)
• Ensure that information is shared with respect to best practice standards of ethical behaviour and confidentiality
• Managing any risks, contain employees, and ensure appropriate care resolution
• Demonstrate consistent and accurate recording of case data
• Activate support for stakeholders requesting legal and/or financial wellness interventions
• Activate support for stakeholders requesting health or medical advice related interventions
• Compile proof of counselling attendance for clients who attended face to face or virtually therapy, upon requests and in line with the Life Health Solutions protocols
• Undertake Manager/HR/Occupational Health consultations
• Arrange and refer group interventions post trauma

Requirements

• Clinical or counseling related qualification (Honours or Maters degree in Psychology / Social Work / Registered Councillor)
• 2 years of experience in relevant Human Sciences field or within Employee Wellness
• Annual professional registration with the relevant statutory body (HPCSA; SACSSP)

Competencies

• Good knowledge and understanding of ethics and codes of conduct within the field of psychology, social work; counseling and employee wellness services
• Exceptional written and verbal communication skills to enable clearly consolidated reports and feedback to relevant stakeholders
• Good interpersonal skills and analytical abilities
• Ability to work independently and proactively, as well as being an integral member of a skilled team
• Ability to apply clinical skills and knowledge in employee wellness services
• Ability to work in a high pressured, fast paced environment
• Excellent administrative and organisational skills,
• Ability to multi-task and interact professionally with clients and colleagues
• Strong customer service focus; ability to understand/anticipate customer needs
• Confidentiality and integrity
• Align with operational requirements of the business
• Excellent written communication skills

EmailClosing dateMonday, April 22, 2024Internal applicants - Before making an application, you are requested to discuss your application with your line manager. External candidates will also be considered.Life Healthcare is an Equal Opportunity Employer.Thank you for your interest in this opportunity. Kindly note that only shortlisted candidates will be contacted. Applicants who have not been contacted within two weeks of the closing date of this advert, should consider their application as unsuccessful.

Life Healthcare