Job Description

Job Title: Executive Assistant & Property Operations Manager
Location: Remote (South Africa)
Salary: R28,000 per monthJob Overview: An exciting opportunity has arisen for a highly organised and proactive Executive Assistant & Property Operations Manager. This role is ideal for a detail-oriented professional with experience in short-term rental management, executive support, and operational coordination. The successful candidate will oversee property bookings, guest communications, maintenance coordination, and administrative support, ensuring smooth daily operations.Company Overview:
We are a recruitment agency specialising in placing top-tier South African talent remotely in the UK, US, and Australia. Our expertise lies in identifying and onboarding experienced professionals who align culturally with international markets, ensuring seamless integration and long-term success.Key Responsibilities:

• Manage bookings across platforms such as Airbnb, Booking.com, and trade sites (e.g., Comfy Workers, Trade Stays).

• Manually input bookings from platforms that do not sync with the channel manager (Smoobu).

• Submit offers for booking requests on trade platforms.

• Respond to guest queries and coordinate check-in/check-out processes.

• Update check-in details when key safe codes change.

• Handle guest issues, particularly on high check-in days (e.g., Fridays).

• Ensure check-in instructions are clear and comprehensive to reduce guest queries.

• Manage lost property inquiries and resolutions.

• Liaise with cleaners, handymen, and suppliers for repairs and maintenance.

• Research, purchase, and coordinate the delivery of essential property items (e.g., furniture, appliances).

• Schedule routine property maintenance and compliance checks, such as boiler servicing and insurance renewals.

• Maintain and update house manuals and property guides.

• Document and improve operational processes using tools like Loom and Tango.

• Implement efficient issue resolution procedures.

• Assist with administrative tasks for other business ventures, including an education advisory business.

• Handle invoicing and general operational administration.

• Manage calendars, appointments, and personal administrative tasks as required.

• Develop structured workflows to enhance productivity and efficiency.

Key Qualifications and Experience:Experience in an Executive Assistant or Property Operations role.Strong organisational and problem-solving skills.Familiarity with short-term rental platforms and property management operations.Excellent communication and customer service skills.Tech-savvy, with experience in booking platforms, CRM, and automation tools preferred.Proactive, resourceful, and able to work independently.

Remote Recruitment